PoooliprintReviews of poooliprint.com

Response from PoooliprintNov 19, 2025

Hi there, Thank you for taking the time to share your experience, and we sincerely apologize for the ongoing frustration you’ve encountered. You should never have to wait this long for a resolution—especially after the issue was already identified as a problem with our storage of the adhesive paper. It’s unacceptable that your replacement still hasn’t arrived and that the communication has felt like delays rather than support. We understand how disappointing this is, especially after trying to sort things out since early November. We want to fix this properly. If you can please reach out again with your order number, we will: • Immediately check the status of your replacement • Ensure that new adhesive paper is shipped without further delay • Follow up so you’re not left waiting for updates We truly appreciate your patience and the chance to make this right. Customer Support Team

Response from PoooliprintNov 19, 2025

Hi there, Thank you for sharing your experience, and we are truly sorry to hear how disappointing and frustrating this has been. Waiting weeks for your printer only to discover it couldn’t pair with your iPhone is incredibly upsetting, and we apologize that you weren’t able to reach support when you needed help. This is certainly not the experience we want our customers to have. The product should work as advertised, and if there are compatibility issues, you should receive fast, clear guidance—not silence. We’re also sorry that our marketing messages were responsive, while support was not, as this understandably adds to your frustration. We would really like the chance to make this right. If you can provide your order number or reach out to us again, we will: • Confirm compatibility and help resolve the pairing issue • Offer next-step solutions if pairing is not possible • Prioritize your case so you get timely support Thank you again for bringing this to our attention, and we hope to turn this experience around for you. Customer Support Team

Response from PoooliprintNov 19, 2025

Hi there, Thank you for taking the time to share your detailed feedback, and we’re truly sorry that the L2 printer has not met your expectations. You should feel confident that a higher-resolution printer delivers noticeably better results, and we understand how disappointing it must be to feel your lower-priced printer performs better. We also appreciate that you went to the effort of testing multiple images, papers, and print types, and shared side-by-side comparisons with our support team. You’re absolutely right that a fair test would include unedited prints from our side using the same conditions, and we apologize if the conversation went silent rather than giving you the follow-up you deserved. This is not the experience we aim to provide. If you are willing, please reach out again with your order details and we will: • Reopen your case and review the print results properly • Provide comparison prints or technical guidance to improve output • Explore alternative solutions if printing quality still falls short of expectations We sincerely appreciate your feedback, and we hope for the opportunity to make this right. Customer Support Team

Response from PoooliprintNov 19, 2025

Hi there, Thank you for taking the time to share your experience, and we are truly sorry to hear how disappointed you’ve been. When you invest in a new printer—especially with additional sticker paper—you should expect it to work correctly right out of the box. It’s also very frustrating to follow all the suggested troubleshooting steps, including cleaning a brand-new printer, only to see no improvement. You deserve a solution, not more hassle, and we sincerely apologize that this wasn’t the case. We also take your comment about misleading publicity seriously. Our goal is always to represent our products accurately, and feedback like yours helps us do better. If you are willing to reach out again with your order details, we will: • Review your situation urgently • Offer further support or a meaningful resolution • Make sure you receive the assistance you should have gotten the first time Thank you again for sharing your feedback, and we hope for the chance to make this right. Customer Support Team