PoooliprintPoooliprint® is a pocket printer for Apple and Android devices. Its a thermal printer so you don't need ink and you can print pictures, images, notes and more from your smartphone.
Poooliprint (poooliprint.com) has 623 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Art & Handicraft · gilbert, Arizona
Excellent
Art & Handicraft · Oro Valley, Arizona
Excellent
Art & Handicraft · Bullhead City, Arizona
Excellent
Art & Handicraft · Tucson, Arizona
Excellent
623 approved reviews, newest moderated first
customer
the paper doesn’t feed - it just sits in the machine
Response from PoooliprintNov 3, 2022
Dear customer, Please contact our support team at [email protected] with your order number. We guarantee you that our team will help you to get it working! You can also search for our video tutorials on Youtube that shows how the printer works. We are happy to assist you at anytime. Thanks. Joey PoooliPrint™ Support Team https://www.poooliprint.com/
Janet P.
Love this cute little pocket printer! I got the white paper to print quotes or big lettering i don’t want to do myself. I love using the transparent for doodles and anime stickers! Looks amazing in my journal!
Response from PoooliprintJan 3, 2023
Hi Janet! Thanks for your recent purchase. We're thrilled that you’re loving your new printer. ☺ If you need any further assistance please contact our friendly customer support team at [email protected] and we will be happy to assist you! Thanks again! :) Joey PoooliPrint™ Support Team [https://www.poooliprint.com/](https://www.poooliprint.com/)
WD
Company continues to ignore return request! They have asked me to send pictures of the appalling quality of their product, and are now trying to blame it on the paper. Of course, they are also saying I can only return paper if the box is unopened - so, if you discover you got faulty paper, you can’t actually return it, because you opened it! Absolutely terrible customer service. Am determined to launch formal complaint over non-compliance with Distant Seller Regulations.
Response from PoooliprintNov 2, 2022
Dear Customer, Our support team is trained to provide the best service and we always try to solve the issues with the printer remotely before sending a replacement. It saves time for our customers so that they can use their product quickly and avoid waiting for a replacement. There could be multiple reasons why the printer might not give the expected results (settings that you use on the app, calibration of the printer, cleaning of the print head, the way the paper is inserted). The printer are sent calibrated and ready to use but if you have changed some physical settings or settings on the app it is possible the printer need a checkup and our team is here to assit with that. Once you find the good settings you should get the results as advertised. However, if you are still unhappy with our product or if you changed your mind, you are welcome to return it for a refund. Therefore, we have provided our return address to you and we expect that you kindly return the product to us if you would like. We sincerely apologize for any inconvenience we may have caused. Thank you! Joey PoooliPrint™ Support Team https://www.poooliprint.com/
Melisa M.
Update: On Thursday, November 17, I finally received the two "missing items", the hardcover and the semi-transparent paper roll. I didn't get the complimentary item that was offered, but that's ok, I got what I paid for. UPDATE: Today, November 7, I received the washi tape that had to be reshipped because it did not arrive. Still waiting for the other two "missing" products that appear "delayed" and there is no movement update since October 28. I ordered 6 items. I received an email stating that 4 of the 6 items were shipped. I only received 2 items. Another email indicates that the other 2 articles were shipped. I only received 1 item. In summary, out of 6 items I only received 3, while in your emails they say that they were packed and already delivered. I don't know if these inconsistencies happen often or if it has happened to other buyers. If I receive the missing items, I will say so. At the moment, I only give them 2 stars due to the uncertainty of the shipment. If I receive all the products, I hope to receive them because they were charged, I will talk about the product. Response... I understand that the items are shipped from different warehouses but... I received two emails. In the first it indicates that four items were sent and only two arrived, it appears as "delivered" and I can no longer "follow" the order, since it appears delivered. I hope I have explained myself better. My name is the same of the Order. I sent an email to customer service. SECOND RESPONSE: THE COMPANY SHIPMENT A REPLACEMENT OF ONE ITEM, WASHI TAPE. WHERE ARE THE OTHERS TWO ITEMS: THE COVER CASE AND TRANSPARENT STICKY PAPER? AGAIN, THE COMPANY SENT TO ME TWO EMAILS, THE FIRST ONE WITH 4 ITEMS (ONLY RECEIVE TWO ITEMS) AND THE SECOND ONE WITH TWO ITEMS (ONLY RECEIVE ONE ITEM), IN EACH EMAIL, IN EACH SHIPMENT, I DIN'T RECEIVE ITEMS. PLEASE REACH THE FIRST ONE EMAIL. I "REPLY" THE FIRST ONE EMAIL AND I HAVE NOT RECEIVED AN ANSWER.
Response from PoooliprintOct 30, 2022
Dear Melisa, No worries, orders with several items often ship from different warehouses to ensure fastest delivery to your home. You will surely get all of the items that you ordered delivered to you in a timely manner. Meanwhile, since we aren't able to identify you as a customer we sent you a request to find out what is your order number, this way one of our customer representative can reach out to you with an update and ensure you will get your order delivered. Feel free to reach out to [email protected] with more info and we will get your inquiry processed in a timely manner. [UPDATE]: from the email you exchange with our customer support team, I can see that Gary has provided assistance in regards to the missing items and a replacement order was created. [UPDATE 2]: It seems like there was some kind of miscommunication since you are missing more items than we expected. We sent you an email to your email on file to request further information in order to create a replacement order. Thanks for your cooperation! Thanks, Joey PoooliPrint™ Support Team https://www.poooliprint.com/
MissEtoile
The reply earlier from Poooli is nonsensical - I have already been in touch with their "customer service department", and they are aware of my request. Poooli now says they don't accept opened items, apparently because they can't resell them. That is, of course, nonsense. Under Distant Seller regulations any company has to take the item back within 14 days. You can return an opene iPhone or a tried-on sweater without any problems, so why does Poooli think it doesn't have to? BS.
Response from PoooliprintOct 30, 2022
Dear customer, We are sorry that you are not happy with our products. Paper rolls can get returned if they are unused and in their original packaging. We aren't able to identify you as a customer and we sent you a request to find out what is your order number, this way one of our customer representative can reach out to you with an update and ensure you will get your order delivered. Feel free to reach out to [email protected] with more info and we will get your inquiry processed in a timely manner. Thanks, Joey PoooliPrint™ Support Team https://www.poooliprint.com/
Karen
Love this device really cute and very easy to use BUT the quality of photos from iPhone is not to the standard promoted. I have the L2. Very speckled with large white spots throughout entire print … like a snow effect. I have tried different settings with the same result. Wondering if this particular unit it’s faulty ???
Response from PoooliprintOct 22, 2022
Dear Karen, Thanks for sharing your honest feedback! We value our customers and our support team would like to address your concern, can you send them an e-mail of some prints results you are getting to [email protected] please? One of our friendly customer support agent will investigate the issue and help you find the best settings until you are satisfied of the printing results. Note that if you are getting some white dots on the printed material, it could be because of the paper rolls is brand new and possibly the first feet of the original paper could cause this inconvenience. Regardless if that's the issue, we are waiting to hear from you soon! Thanks, Joey PoooliPrint™ Support Team https://www.poooliprint.com/
Andreia
One of the best things I ever bought, great for crafting and daily usage. Completely in love with my poooli and the transparent paper is something else :) shipping went great too. Totally recommend Poooliprint
Response from PoooliprintJan 3, 2023
Hi Andreia! Thank you for your recent purchase. We are so happy to serve customers like you. Thank you for the great review. ☺ If you need any further assistance please contact our friendly customer support team at [email protected] and we will be happy to assist you! Thanks again! :) Joey PoooliPrint™ Support Team [https://www.poooliprint.com/](https://www.poooliprint.com/)
Irie
Their thermal printer is such a handy device that's easy to bring anywhere. And the app is also easy to use! My mom, most especially, loves it so much and uses it to print her grocery shopping list and other labels 💖
Response from PoooliprintJan 3, 2023
Hi Irie! We're glad that your mom loves it! Thank you for the awesome feedback. ☺ If you need any further assistance please contact our friendly customer support team at [email protected] and we will be happy to assist you! Thanks again! :) Joey PoooliPrint™ Support Team [https://www.poooliprint.com/](https://www.poooliprint.com/)