PoooliprintReviews of poooliprint.com

Response from PoooliprintAug 16, 2023

Dear Customer, We are sorry to hear that you are having an issue with your printer. The product is covered by warranty during the first year and we also offer to purchase a 2 years warranty. In your case, we were not able to offer a replacement because the product wasn't covered by the warranty anymore, we also advise our customers to recharge the printer once in a while if the product is not being used for a long time. Like any other battery products, if the battery isn't charged for an extensive period of time the battery and can get damaged. We offer repair services to replace the battery, if you would like to get this battery replaced you can contact us at [email protected] and someone will handle this for you. Alternatively, we will offer a discount towards the purchase of our newest printers. Thanks, Poooliprint Team

Response from PoooliprintAug 16, 2023

Dear Customer, We are sorry to hear that you are having an issue with your printer. Please kindly reach out to us at [email protected] and someone will be more than happy to address your issue. Thanks, Poooliprint Team

Response from PoooliprintMar 18, 2024

Hi Sue, Thank you so much for your fantastic review! We're thrilled to hear that you love our pocket sized Poooliprinter and that it's become such a valuable tool for cataloguing your art and art ideas. It's wonderful to know that it's superb for your visual diary work, especially when you're working on paintings that change daily and revisiting old supports. We're delighted that our printer has motivated you to get into the studio each day – that's exactly the kind of inspiration we aim to provide! If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to ensure that you continue to have a great experience with our printer. Thanks again for your support, and happy creating in the studio! Joey PoooliPrint™ Support Team https://www.poooliprint.com/

Response from PoooliprintAug 7, 2023

Hi Amelie, We're sorry to hear that you're facing difficulties with your Poooliprinter. We understand how frustrating that can be. The Poooliprinter is designed to be user-friendly, and we recommend a specific charging process to ensure optimal performance. Upon receiving the product, we highly recommend charging it for an initial period of 24-48 hours. Inside the package, you'll find a charging cable – simply connect it to an adapter and plug it into a power outlet. This initial charge helps ensure that the printer is properly powered and ready for use. We apologize for any inconvenience you've experienced and want to assist you in resolving this issue. Our customer support team at [email protected] is here to help. Please reach out to us so we can guide you through the troubleshooting process and get your Poooliprinter up and running smoothly. Thank you for bringing this to our attention, and we're looking forward to assisting you in resolving the issue and getting you started with your Poooliprinter. Your satisfaction is important to us, and we're committed to making things right. PoooliPrint™ Support Team https://www.poooliprint.com/

Response from PoooliprintAug 7, 2023

Hi Kimberley, We're sorry to hear about your disappointing experience and genuinely appreciate your feedback. We apologize for any misunderstanding regarding the printing capabilities of the Poooliprinter. The resolution might not match traditional photo printers, but it's optimized for quick and convenient printing of text, quotes, and simple graphics. Regarding ink fading, we'd like to clarify that the ink retention issue can often be resolved by cleaning the print head with alcohol, which can restore print quality. Additionally, if thermal paper is exposed to sunlight or any heat, it can impact the print's longevity, so we recommend storing prints properly. We understand your frustration with the 30-day money-back guarantee policy. It's intended for customers who haven't used the product extensively. However, we also offer replacements for products confirmed to be faulty. We apologize for any inconvenience caused by the shipping time. Our processing time before shipping is 5 business days, and once handed over to the carrier, delivery times are beyond our control. While most deliveries occur within 3-21 business days, factors like location can extend this to 30-40 days maximum. We value your feedback as it helps us improve, and we're committed to enhancing our product and services. If you have further concerns or need assistance, please don't hesitate to reach out. Your satisfaction is important to us, and we'll do our best to address your issues. PoooliPrint™ Support Team https://www.poooliprint.com/

Response from PoooliprintJul 17, 2023

Hi Rob, I'm delighted to hear that your niece loves it! That's fantastic news! It's always heartwarming to know that a gift brings so much joy and happiness. You've clearly made an excellent choice, and it's wonderful to see the positive impact it has had. Thank you for sharing this delightful feedback, and I hope your niece continues to enjoy her Poooliprint. If you need any further assistance please contact our friendly customer support team at [email protected] and we will be happy to assist you! Thanks again! :slightly_smiling_face: PoooliPrint™ Support Team https://www.poooliprint.com/

Response from PoooliprintJul 17, 2023

Hi Claudia, Thank you for sharing your feedback and suggestions! Your input is valuable, and addressing these issues could make this product even better. Happy journaling and creating! If you need any further assistance please contact our friendly customer support team at [email protected] and we will be happy to assist you! Thanks again! :slightly_smiling_face: PoooliPrint™ Support Team https://www.poooliprint.com/

Response from PoooliprintJul 17, 2023

Hi Catherine, I'm thrilled to hear that you're having a blast with your new Poooliprinter! It sounds like it has become an integral part of your daily routine. Using it to add artwork to your journal, printing lists and notes from your phone, and capturing special moments before they slip away is such a wonderful way to make memories tangible. It's fantastic that you're constantly discovering new possibilities with your printer. It's like a never-ending journey of creativity and exploration. Embracing the learning process and uncovering fresh ways to utilize the printer truly adds to the joy of owning it. Thank you for sharing your excitement! Keep on creating and making those moments last! If you need any further assistance please contact our friendly customer support team at [email protected] and we will be happy to assist you! Thanks again! :slightly_smiling_face: PoooliPrint™ Support Team https://www.poooliprint.com/