PoolTables.comReviews of pooltables.com

We had recently purchased a pool table thru PoolTables .com and worked with Jonathan. He was very helpful in answering questions that we had. The initial table that we ordered was back logged and Jonathan was able to assist us in upgrading. Once the table was delivered and unopened we had a cracked rail. We contacted Jonathan and he assisted us in getting a new rail and shipped to our address. In a day where customer service is really in question, I can say without hesitation Jonathan was super to work with. He is truly a professional and I highly recommend him and PoolTable.com The pool table has been super. Thank You John Arnette

Dennis and Jonathan were incredibly helpful on the phone about my questions concerning the size of the pool table, colour of the felt, appropriate stick size adequate for the room, game play on a 7 ft. table, delivery expectations among others. Dennis answered the vast majority of questions before I ordered and cleared the way for me to submit the online order. I recommend calling to alleve any unsurety. Jonathan essentially provided an unexpected consultation after I had ordered which I very much appreciated and saved me from buying too small a stick. Both are easygoing guys to talk to, friendly and open. I had no apprehensions even just being a very novice player. I bought the Spencer Marston Tuscany pool table with a wine felt (teflon). The wine colour appears darker in the felt option photos online. Wine is a maroon colour with very slight overtones of purple. Not bright red nor standard red. Also, the cherry wood stain and fancy legs caught my eye paring well with the felt and medium toned brown walls. Just beautiful!!! Game play is very good for a 7 ft table and the room size, 13 by 20 ft. I can use the 58 inch cue with no concern for hitting wall from side rail position. The table is well balanced with no oddities. I could find no flaw anywhere. Due to the extra weight of an 8 footer, I had concerns placing it upstairs with a ping pong table top that would add more weight. Ultimately, this and the smaller room size cinched my decision to go with the 7 ft instead of the 8 ft.

Love our new pool table! Super easy to find what we wanted on the website. Took delivery within 3 weeks of order. Crew that set up the table was super professional. Table is as beautiful as it is fun!

I placed my order online. The process was easy & everyone was super helpful They delivered my table when they said they would. The install went very smoothly and the guys were true professionals. I would only buy my tables from pooltables.com & highly recommend them!

I spent time looking for a table upon calling your company. All my questions were answered when I finally decided to pull the trigger. It was explained to me for five weeks for delivery and set up. It took one extra week and coming from Georgia to Illinois that was more than acceptable, the gentleman that set it up did a thorough job. They explained everything to me and I can honestly say that I’ve had plenty of hours of playing pool on this table and I enjoy it each and every day that I play I purchased additional items from your company was taking care of so well , a different holder and a few other cues thank you very much. You earned my business and I can honestly tell you that I’m a very, very satisfied customer.

I can't say enough about the customer-centric focus provided by Caleb and pooltables.com. Not only are their products of outstanding quality but their customer service ia second to none. Caleb was thorough and answered all my questions promptly and was a pleasure to do business with. Thanks!

We had the pleasure to work with Phil (sale Rep) and the service was exceptional, great quality and answered all our questions. We are very happy with our two tables. We had the white gloves installation, at first it was a little rocky due to the buildings were still under construction at the time. I had the pleasure of meeting the installer the day of the install. The level of the professional was exceptional, clean and quick.

We ordered the Spencer Marston Annapolis pool table and we are very happy! The pics of the table look good but it looks even better in person. The customer service was also wonderful. Jonathon and Dennis were quick to respond and answered all of questions. Very good experience!