PoolsupplyworldReviews of poolsupplyworld.com

Ordered a mineral cartridge from Pool Supply World based on price comparison from other sources. When ordered it showed product in stock and would be shipped soon. The reply email stated I would receive an email when item was shipped and provide a tracking number. 15 days later I had not received an email with any shipping information. Called customer service with all the information and order number. The customer service representative told me my order had been shipped and delivered 3 days after I ordered it. After telling him I never received it he replied it must have went to the wrong address or was stolen. I asked why I never received an email with a tracking number or confirmation it had been shipped which is what the original email confirming my said would happen. He then told me they’re having issues with their system and even though it was shipped it wasn’t sending information to some customers. I told them I wanted another filter sent or refunded. He said he would speak with his supervisor then get back with me. 2 days later I received an email stating his supervisor told him since item was shipped and received it was no fault of theirs and therefore would not refund or replace. So I m out $100 dollars. To many pool supply companies out there to deal with this kind of service, shop elsewhere.

Placed my order on 8/11/2020 did not hear back anything until 9/15/ which i conduct customer service. They indicated that they do not have it in stock and was going to take 3 to 5 weeks to get it. I could wait but 7 weeks later nothing. Conduct them again and said that they will refund my order funds in 5 days. 10 days later nothing had to send an email to them to refund my money. Stay away !!!!

I will never use this company again. I ordered pool filters in June. By July I still did not have them. I sent an email.....no response. I called several times. Finally, when I reached someone they said they were on backorder and I would have the filters by September. September rolled around.....no filters. I emailed and called. No response. LUCKILY I purchased through PayPal. I launched an inquiry and PayPal could not get them to respond either. I expedited my claim and finally received my refund.....from paypal this month. This company is a joke and they are running a scam. Do not use them.

I ordered a Polaris pool sweep that arrived defective. I contacted their customer service department and was advised they would not accept the return. I was well with in the 30 day date of delivery. (I did hire someone to install it and ensure it was not working properly and it was confirmed.). I was advised by PoolSupplyWorlds customer service department that the only recourse I had would require me to take it up with the manufacturer. I did contact Polaris and they assisted in trouble-shooting the unit and said that it was in fact defective, as some of the models had issues. They were willing to repair it with a local dealer but this was the heart of summer and I needed a replacement ASAP and I didn't want to repair something that is known to have "issues." I was also still upset that I was unable to return something - particularly that expensive - for a full refund when it arrived defective. I was advised by Polaris that its always a good idea to purchase from an Amazon dealer, or local, as those type of sellers aren't as much of a concern when used. I tried on two additional occasions to get a refund from PoolSupplyWorld - even speaking to a manager twice - well with in the 30 day return period and they would not refund the money for the defective pool sweep. The cost was close to $700. I was forced to take this up with my credit card company and I hope that they do the right thing. As far as I am concerned, Poolsupplyworld has no customer service or integrity and refuses to back the products that they sell and do not honor their own stated return policy. One would be better off buying from Amazon or a local dealer. Very disappointed customer. Wasn't worth the $20 that was saved. They are complete frauds. (This is the first review I have ever written that is negative and its because I want to save others from making the same mistake I did by using this company and hope they will hold themselves to a higher standard and back their own return policy on their products.).

I ordered the wrong part. Because it was under $25, their policy is "too bad, no refunds." Not good.

I ordered a filter assembly. After a month they shipped the wrong one. I tried to return it but they never answered emails or phone calls after several more weeks. I decided to dispute the charges. They actually lied to Visa and won the dispute. I still cant believe it. They said they shipped it and I signed for it. Too bad I received the wrong one. Still out my money. Look at all the negative reviews. How are they still operating?

Day 146.... Shortly after posting my reviews on Trust Pilot I received an email from an rma account representative stating that I was being refunded my money. I checked my statement and I wanted to let all of know that after 146 long grueling days I was finally reimbursed my money. Think about that! 146 days of shear frustration I had to endure just to get this company to do what should have been done the minute I let them know about the situation. For those of you having to continue to endure the same frustration know that I feel your pain. Keep pressing forward we have to try to save others from our past or current dilemma we experienced because of this sham company. Keep posting your reviews so others can be informed of this pathetic company's shady business practices. My number is still posted in previous reviews so if you're wanting to buy for the first time from pool supply world read my reviews and then give me a call for any additional information you may need. Until then... Take care! Gene

I wish we would have read the negative reviews prior to ordering from this company. Wish I could give them a Zero/5. Ordered product (filters) online which indicated they were in stock. After 10 days of waiting - I phoned Pool Supply World to discover that the delay in shipping was that the item was NOT in stock and not due to BE in stock for 4 weeks. Bank Account charged anyway. Supposedly cannot cancel order because it's "already in progress". Soooo - I am charged $200+ for an item I don't have, does not have a ship date, does not have an ETA date, and cannot be canceled. I was told I can return it once I receive it - but they can't tell me when I should expect to receive it. HORRIBLE CUSTOMER SERVICE. DO NOT RECOMMEND THIS COMPANY. BEWARE.