PoolsupplyworldReviews of poolsupplyworld.com

This company is a sham! Do NOT do Business with them!!

The pool pump motor I ordered and received in January, 2021, has simply stopped working ... I've had the electrical integrity (power to the motor) checked and it is fine. I've been in contact with their Customer Service (who are extremely difficult to understand, as they speak with heavy foreign accents) nearly daily now for over a week and they continue to tell me that the motor is still in warranty, that their Warranty Department has been notified and that I'll hear from them within 24 hours .. but I haven't ...; When I ask for information whereby I can contact the Warranty Department directly, they won't give me that information ..; If you try a Google Search to try to ascertain where this company is located, you will find that its a waste of time ..; If you contact their parent company, Leslies Pools, whether at a local Leslies store or otherwise, they too will not give you any information other than the PSW Customer Service Number ...; Its almost as though this company is in hiding ... and well they should be ...

Ordered a part and was given a delivery date. Delivery date kept getting pushed out and customer service kept replying to emails with vague and canned responses. Finally called them and they said my order was messed up on their end. They cancelled the original order and wanted to create a new one at twice the original cost. Customer service is outsourced and clueless. Avoid Pool Supply World.

What a complete waste of my time. I think they are a front for collecting data how else can they stay in business? There is definitely something wrong with this company I am changing my credit card # as I don't feel comfortable with them having it in their database.

Trying to reach PoolSupplyWorld about an existing order. Customer service from Manila is difficult to understand. After 15 minutes, I GAVE UP!

Don't buy from this store! I placed an order on 2/21. On 3/18 I spoke to someone on the phone and told them to cancel my order. I also sent an email. I got an email the next day saying my order shipped and they charged my pay pal account. There is no tracking info and I can't get any answers

We just purchased a large order to replace our pool filter and system. They immediately charged our card and the charge is pending The next day we get an email saying they need a second email and second phone number and could not process our order without it. . We called customer service who did answer immediately. She said they needed it for their fraud division. We asked why. No answer. We told them we don’t have a second phone number or second email address and She was simply silent. We finally told her if you can’t process our order without a second email and phone number then you will need to cancel she said she canceled it but we will see if we get our money back. I have never heard of such a thing in my life. I called my credit card company who said they can do nothing since it is pending and that she had never heard of such a thing either. We did get a cancellation email and we were told if the charge should drop off within 24 hours if they canceled it. She said if it goes through they will help us to get our money back.

Good luck getting a simple answer to a simple question. Nothing but run around and indifference. Dealing with this company tying to save a little money is a waste of time. Ex customer