PoolsupplyworldReviews of poolsupplyworld.com

Paid for next day air shipping, was told following day only ordered placed before 9 AM are shipped that day. part was ordered 1:30 in afternoon

Bad return policy tried to return product and they wanted me to contact support and I inform them I did not like the equipment to heavy for me and it was within the 30 days and they still kept 25 % of my money they are a rip off will never order from them again and I will tell everyone I know

Be aware of Strict 30 day return policy. I ordered a pool pump that turned out to be the wrong size. Never installed, new in box. Got unexpected contract job, and did not have time to complete the repair or use the pool. Pool supply still sells this item, and has the one that I need, but when asking to return, and get the correct item, Not Interested in helping me at all. Staff is very friendly though, even when telling you to go away.

Pool Supply World sold me an old version of some pool equipment that they had in their warehouse. I am not able to use this equipment with the latest features because the unit they sold me was two years old when they sold it to me. The more recent version that I needed was out for over a year already, but Pool Supply World only had old stock and sold it to me as if it was the latest revision. I now would need to spend over $300 more to get the feature that I wanted to work. Pool Supply World told me that they sell whatever is in their stock, no matter how old it is, and they consider it to be the latest! Buyer Beware! If you shop with Pool Supply World you will get what they have in stock, even if it is years old and outdated revisions. They don't seem to care.

I ordered a Barracuda G3 on the 13th. When i ordered it the website said it would arrive on the 21st. I figured that would be fine. They didn't ship it until the 20th. Unless they were going to overnight it the was no way it was going to get there on the 21st. I ended up getting it on the 25th. It's not like they had to fabricate something. Just drop it in the mail. Poor shipping service. I think this business is run out of a garage. One star for at least getting it to me. I'll use someone else next time.

BAD EXPERIENCE. I ordered a filter on April 8th. I paid $35 extra for 2nd day-air. It was due to arrive in April 12. Then on April 12th, the day it was suppose to arrive, i got an a-mail asking me to 'verify' the amount of my purchase. It hadn't even been sent out yet. Pool Supply World said they were going to credit me back the $35 for 2nd day air. How generous of them! I wouldn't have ordered from them in the first place if they didn't offer the option of 2nd day air, and an April 12th delivery. On April 12th I ended up spending literally a half hour on the phone with Pool Supply World, most of it on hold, all supposedly to 'verify' my order. After a half hour the rep said I didn't have to wait on the phone anymore, that she would contact me after the order was 'verified'. No one got back to me, no e-mail, no phone call. I e-mailed THEM back today (April 13th, a day AFTER it was supposed to have already arrived), and asked if my order was on the way. They responded that I needed to VERIFY my order AGAIN. It STILL hasn't been sent out. This service is so comedically bad it almost feels like I am on a TV show, like someone is going to pop out and yell, "HA!, we just wanted to see how you'd react."

I was a FIRST time customer in order a pack of 4 pool filters for my pool. The order came in and it was the incorrect size filter which is totally my fault. I asked to return these and I will reorder once I can find a number on my larger filter. Not only were they rude but is charging me a 15% restocking fee! You've got to be kidding. I told the customer service rep that I never opened the box, because I could tell by the size of the box these were not the right filter. She said that's our policy and we charge this to everyone who has a return. I can say this is the LAST time I will ever order from this company again. Evidentially they do not want repeat business and does not know the meaning of "customer" satisfaction!

I have contacted them about a spa pump. I provided all technical info and asked if the pump I was looking at was a correct replacement or if I needed something different. I received a poorly put together cut-and-paste response from "Trevor". It was clear that at no point was my email read, nor were they going to be answering any questions. I emailed them again asking if they would address my questions and I have received no contact in the last few weeks. Turns out I found the pump I needed (the model I was looking at) at a better price somewhere else. This company is a waste of time!. I will be spending my money with a company who values my business, which this one CLEARLY does not.