PoolsupplyworldReviews of poolsupplyworld.com

I have no problem with diversity but when I need to order parts I need to speak to someone who speaks English FLUENTLY. This has not the case for me with PSW until this summer; I have been a customer for years and have had excellent help. After 42 minutes on the phone and three different reps, went to Amazon instead.

Do not order from these clowns. I placed an order on Saturday for 3 small items and I paid $34.95 for 2 day shipping. On Monday it still had not shipped. I called them and they said that it would ship by the end of Tuesday. So they charge you 2-day shipping fees of $35 to say that they will ship it after 48 business hours. Anyway, they said the entire order would be here by Wednesday at 8PM Eastern. 1 item arrived. I called this morning to see where the rest of the items were and the bumbling moron, obviously not a native English speaker, had no idea what she was saying nor could she provide me with tracking information. I asked for a supervisor. She placed me on hold and after 25 minutes waiting for a supervisor, I went to their website. I chatted with another CSR who offered to have a supervisor call me within a day. HELLO!!!! I have 18,000 gallons of water turning green waiting for these morons to get their act together. Then the woman on the phone disconnected the call after waiting on hold for 35 minutes. In short, I filed a BBB complaint today against this company. The BBB rating for this company is F by the way. I am waiting on a refund that they said they would issue however I am guessing that they will screw that up as well and require me to contact the Attorney General. I ordered the same part from Amazon this morning, it has shipped, and will be here in 2 days for no additional shipping charge. GO ELSEWHERE!!! TRUST ME!!!!!

Do Not Order From Here! They told me my product would be delivered in a week. 3 weeks later no delivery and they keep charging my credit card. I called and asked to cancel and they told they had to put in a ticket to cancel my order. The next day they charged my card another $200. Supposedly they are now canceling the order and issuing me a refund.

This company is a bunch of jerks. They keep you on hold and jerk you around. I purchased a polaris 360 pool cleaner and it doesn't work. All I needed was some tech support. they kept passing me around to other extensions and then someone just gave me a false number to call for Polaris tech support and it wasn't even a working number. I would never order from these jerks again.

Extremely poor service. Take orders, lie about shipping dates. Go elsewhere.

product returned. I had proof that they had received it back and had to file dispute with credit card. They told my credit card that they had not gotten the product back even though they had gotten it back. had to send proof twice to credit card. I would not buy anything from pool supply world. they lie

The worst mistake that was was to have ordered something from this pirate company that has no respect for customers who want to know where the product they ordered is, I don't know how they continue to do business

Purchased pool filters for several hundred dollars. They were the wrong size so I returned them. Six weeks later I'm still waiting on a refund. I've spent hours on the phone with them explaining my credit card has not been credited. I think this business may be a scam.