PoolsupplyworldReviews of poolsupplyworld.com

Bought a heater which was posted $25 less than other sites, but it was never shipped. They gave wrong tracking number twice and both the times, it was found that the item was never shipped. It sounds like a Garage shop. Dont get fooled by couple of bucks less price

Used them twice - less then stellar experience on both occasions. 1st try: received broken item with a two week delay in replacement 2nd try: I called back on same day of order to cancel one small item on the $200 total. They shipped the item several days later anyway and when contacted about return they said it would cost me $25 to return the $15 item. I traced the origin address -- their warehouse is Leslie's.. 3 wks later: still awaiting any confirmation of shipment of pool covers and accessories.

Wish I would have read reviews also. I usually do, now that I have read them I understand why I have not received my order. I ordered on May17 today is May 30 still no product. I called them and they said it would take 48 hours to see what happened to my order. Now I wonder if I will hear back from them. It has been 24 hours. Will not do business in the future with this company, just hide I get what I ordered.

I attempted to purchase chlorine from this company. The order processed quickly but then a couple of days later they emailed to say they could not deliver to postal store address. They will only deliver to a residential address. When I talked to the rep they said that this policy is clear on their FAQ... It is nowhere to be found on FAQ so their reps are taught to either lie or they just are clueless. I asked for a refund and they said it could be up to 5 business days for the refund to show up. So bottom line, spotty customer service, lack of restrictions being listed on website, quick to take your money but slow to refund. Definitely find another place to make your purchase unless you like the run around.

I ordered a $4200 slide. They delivered it. It was damaged. And they wouldn’t help me. Now I’m stuck with a damn slide that I can’t even install because of cracked parts. Not a good company.

scam company ordered salt cell called them 8 days latter took them 15 min just to find info had not shipped no reason wound not over nite canceled order do not do bussenes whit these incompetent douches

I bought replacement cartridges for my pool and they gave out in less than a month. Others that cost the same usually last me 6 mos because that's the average life span but this was so ridiculous. The worst is that they never got back to me to address my issue. Should have looked up their reviews before buying with them. Save your money and pay a little more for better quality. Crap!!#######

I really wish I would have read reviews before ordering. This company is a joke. Same as those below, I placed my order assuming I’d receive my item in 3 days or so. Not the case. After 4 days I received an email stating I need to verify two transactions totaling my purchase price. This is supposedly due to fraud. Right. Seems the case is more likely that they do all they can to buy time. Seems as though they process many refunds and are likely using each of our orders to refund the previous order. When I told them to cancel it and refund, they said ok. I assumed that was that. Two days later I get an email saying the order was just refunded. What the heck!? waited two more days and nothing. No money returned. I’ve contacted them again askin for proof of the refund. I want to see the trasaction slip with the transaction ID and date on it. Nothing but silence. I’ve already gone to Leslie’s and bought the same item. Sure it was $50 more, but I have it! I have let this company know that they’ll be seeing me in court. They said that items ship in 25-48 hours, but it did not and they did not contact me to let me know about this and give me a new ship date or the option to refund. This is mandatory under the consumer protection law. And now they are delaying refunds. Anyone want to put their name on a class action law suit? I hate companies like this and believe they should not be allowed to continue business. I’ll do all of the leg work, I just need 40 people to join me. email me. slsaldana82 at gmail