Welcome to Pool Supply World, your source for online pool supplies and spa parts. You can buy a swimming pool filter, pump, heater or cleaner at a guaranteed great price.
Poolsupplyworld (poolsupplyworld.com) has 633 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Wellness & Spa · Winter Park, Florida
Excellent
Wellness & Spa · Centralia, Illinois
Excellent
Wellness & Spa · Salem, Oregon
Excellent
Wellness & Spa · San Diego, California
Excellent
Showing 257 reviews with 1 star · Clear filters
Steve
I ordered a swimming pool ladder. The incorrect size ladder arrived. After getting in contact with customer service and sending them pictures, first the claim was denied, than they said ok, you can return the ladder at a 15% restocking fee and $10 shipping charge. Yes the return policy is buried at the very bottom of the page that no one reads. I would be very careful if I was doing any business with this co.
Jaque
Watch out from deceptive return policy
John N.
Rip Offs. Don't buy from this company. They send damaged parts and won't refund. They don't even have a real store, they just broker parts. Buyers Beware RUN!!!
Jeffrey C.
Does not honor warranty on items they sell. Just points fingers to the manufacturer after they have collected there money and bounced on you.
Rich K.
ordered my cleaner -- 8 days ago ---they have not even processed the order--- they advertise 2 day shipping what a joke --
Luc H.
Very disappointed with the company and the experience. I ordered two Pleatco PAST150 filters, they shipped APCC7395 supposed to be equivalent. Well it's not and does not fit. The inside OD is different. Contacted Customer service who emailed me asking to send them pictures of the parts by return email and that the return department would get back to me within 72 hours. I did, same day. That was on May 25th, almost a month ago. Since then, crickets. Not a word from them. I do not recommend and will not do business with Pool Supply World again.
Shawn D.
I ordered a Polaris 280 which runs off of a booster pump and was sent a Polaris 360 which uses the pool pump. It took over a week to get a response from them. They told me I could return it for a 15% restocking fee and pay the shipping. Why? They sent the wrong item. It comes up to over $100. I think this is some kind of scam. I will never order anything from them again.
Meredith N.
So far I would give them less than one star. I ordered a pool cover, they took my payment and now, over a month later, I still haven't received it and they don't give you any tracking information. I will have to work with my credit card company to get a refund I guess. They shouldn't be in business.