PoolsupplyworldReviews of poolsupplyworld.com

I received a defective pump, which happens from time to time, but Pool Supply World's handing of the situation was horrible. I received the first pump on the Friday before Memorial Day weekend and installed it Saturday morning. Since it was broken, I had to wait until Tuesday morning (3 days later) to notify them of the problem. Their return process required me to take a photo of the broken pump (I assume to confirm I hadn't caused the damage) and they then processed an exchange. When I explained that I needed the replacement urgently, the agent got a supervisor's approval for overnight shipping and an immediate exchange - not waiting for me to return the broken pump. I was told to expect the new pump on Wednesday morning - all was good at this point and I was happy with the solution. The problem started on Wednesday afternoon when I was tracking the now late delivery. The FedEx tracking said the package was to be delivered on Friday, so I called to find-out what the problem was. The agent was very rude and basically told me that I had been misinformed and replacements were never sent overnight. After several minutes of wasting my time providing the specific details of the call on Tuesday including the agent's and supervisor's names, I asked to speak to another supervisor. This supervisor was even less helpful than the agent; basically telling me there was nothing that could be done, the first returns agent had over-promised the one-day shipping and that I should feel lucky that they were even shipping the replacement before receiving the defective pump. There were a lot of unlucky events in this scenario - a broken pump was delivered to me, it was a holiday weekend and Texas heat is not good for algae when you can't operate your filter system for a week! My complaint is that a Pool Supply World supervisor did not have the common courtesy to understand that her company had initiated a series of events that caused me to spend an additional $125 on chemicals and pump installation parts, not to mention several hours of my time going through a second pump installation and cleaning of my pool. I've spent several thousand dollars with Pool Supply World over the last 5-6 years and if this is the way loyal customers are treated, I will be taking my business elsewhere.

i have been a customer with Pool supply world for a long time and have been very happy with price and service until now. in the last 2 months i spent from $800.00 to 1,000.00 on pool supply's. 10 days ago i purchased a Kreepy Krauly opened and installed last night and on your e-mail advertisement today i see the same pool sweep on sale for $150.00 less. i called and was told i would NOT get any kind of refund. this was my second or third pool sweep i have purchased from Pool Supply, loyal customer for many years will this be the last order ????? Guy Sanderson

I bought a Polaris 65 for my above ground pool. It didn’t fit my return valve so I had to return it. The return process was ridiculously long and I’m now out of pocket $43.50 ($15 return fee and 15% restock fee). I will never buy from this company again!!!

TERRIBLE customer service and communication. They have no interest in helping customers out or fixing an issue. I was told I will receive a call from a supervisor "soon", but nothing for 8+ hours (I'm still waiting). I will NEVER use them again; there are so many options out there, chances are ANY choice is better than them!

I purchased a product that pool supply world claims reduces cynuric acid. When I ordered the product pool supply world asked me to review my purchasing experience. I informed them that the purchasing experience is only the first step in the experience. I told them the next steps are delivering the product in a timely manner and if the product actually works. It's been 9 days now and I have not received the product. They charged my credit card on day one. The jury is still out. I will submit a final review if and when I receive the product. I just heard from pool supply world. After waiting 10 days they informed me the product Is back ordered. I told them to cancel my order and refund and remove the charge from my credit card They told me that would 7 to 10 days.

Placed an order and was given an "on your doorstep" date of a week. When I went to track the order 6 days later it was in "process". Called the company and was specifically told it would be delivered the "next day". Finally, I received information from the shipper and they had just received it and it would be on my doorstep in a week. Turns out that nothing was done with the order for a week until I contacted PoolSupplyWorld. I called again to find out what was going on and how to remedy the tardiness of the shipment. I was told that "not one person in the entire company could help me help me" and then was "disconnected." Great prices if you can stand horrendous service and outright mis-truths. My business is going elsewhere.

I would have put 0 stars if I had the option. I purchased an item. I installed it and removed it the same day as it was the wrong part. They refused to exchange it. They obviously did not want my business or else they would have made it right. Please don’t waste your time with this company.

All this money and the cell only lasted 3 months. Then I received a replacement that lasted less than a year. Since they only warranty the item for one year, i paid for only a 1 year usable product. What a scam. I can buy a new one for 269. Most likely getting the cells refurbished in China. I will never buy from PoolSupplyWorld again. Dwight