PoolsupplyworldReviews of poolsupplyworld.com

order # L88955872 this shipped tuesday 7/16 and was supposed to be 2nd day freight (at least that's what i thought i ordered) it's not scheduled to arrive until 7/22

I cancelled my order within 5 minutes of purchase. I called customer service and was assured the order would be cancelled. Needless to say, the order was not cancelled and was shipped with my second order. When I requested a return, I was told chemicals could not be returned and was stuck with the incorrect order. Terrible return policy. Stick with AMAZON.

At first, great price and quick fulfillment. When I opened the box I realized I should have ordered a different unit. The poolsupplyworld website says they accept returns for a restocking fee, which is OK, and to fill in a form to request an RMA. Since then there have been a series of emails (three business days for each response) in which they ask for an explanation, then ask for photos, then say someone else will follow up and ask for more information, etc. I would like to support online stores other than Amazon, but they are doing a good job of making me sorry I chose them. I don't understand, I'm willing to pay the restocking fee for an exchange, too.

The purchasing experience was great, was able to chat with person about part ordering, received the part promptly. Unfortunately it was not the correct part, the purchasing service is great but the returning process is very poor. I received an email asking for pictures of the part to be returned, which I promptly returned. The email stated to allow 48 to 72 business hours for response, it has been a week and have not heard anything back from them, regardless of follow-up emails after the 72 hours.

So I ordered a pool and next day their refunding my money! Why did they follow through if they didn’t have it in stock now they have tied over $800 up of mine and I may not find a pool now !😡

I tried to return a $35 cable from my order but was told I had to pay $15 return fee, plus 15%, plus shipping!! Now I know why my wife loves Amazon!!! Good bye Poolsupplyworld!

Don’t bother paying the additional shipping, always some excuse why they couldn’t meet the original eta listed in the first email. Both orders won’t be arriving tomorrow as expected... gotta wait until Monday. The sad part is I called this morning because I still hadn’t received any tracking yet. The rep was able to provide tracking numbers (labels were just created) for both orders after I asked but wasn’t able to confirm it was going to arrive as expected. “I’d need to call in after I have received delivery to speak to someone about my concern with paying the additional $34.95 per order for 2nd day air”. She assured me it was still possible for tomorrow’s delivery even though the both orders were still in processing 2 days after the order was placed. Well UPS confirmed it, they missed the window, nice work... I guess I’ll take another day off of work to complete my project. Don’t commit to a delivery take if you can’t come through.

The pool cleaner I ordered is not working properly it is tangelled in the hose model Polaris 380