PoolsupplyworldReviews of poolsupplyworld.com

Horrible bought a brand new spa heater for 3500 and waited 2 weeks to have a pool tech installed to find out it does not work. Once contacting them about the problem. They infomed me they are partnered with pentair and that if they would send a replacement I would need to send it back and they would not know when I would get a new one and they could not give my money back nor pay for the shipping it back to them. This person I spoke to was Amiel. Thanks for the headache of a purchase

Bad experience and poor customer service. I ordered a part to repair our salt cell system and it sat “preparing for shipping” for 3 weeks. Part showed it stock so I called several times and customer service to get a delivery timeline and I was told (twice) “it was going to ship in any day.” Customer service rep was really clueless as to when the order item would ship. I went to an alternate vendor and got my part in 4 days. With all the similar customer feedback reviews posted…I do not recommend them for any service or products.

I ordered a pool cover from Poolsupplyworld.com. I did not receive notice that it was shipping, and it was delivered to someone at a completely different address in the neighboring city. When I complained, all they could do was offer me $15 (I asked for my $50 shipping fee to be refunded since I had to drive 15 miles round trip and pick up the 50 lb pool cover myself). I am very disappointed and will not do business with them again.

Pool Supply World is one of the worst and distrustful retailers I have purchased from. I bought a T-15 salt cell from them that had a one-year warranty. The device stopped working after 8 months. I contacted them about the warranty and they did not get back to me for over a week. I called everyday after that to check progress and after waiting 15 minutes they told me that I would hear back shortly. After 7 calls, I finally was told they would replace my device, but I had to send the broken device in first. This is pool equipment. I can’t remove a salt cell and still have a working pool. Besides the fact that my pool is starting to turn green because of a defective salt cell. I told them I would pay for the new one and then they can refund me once they receive the broken one. They refused to do this too. So now I am stuck. The next day I get an email saying that they are not going to honor the warranty. Don’t trust this company. They have horrible customer service. There are so many better places to purchase from.

Purchased a pool robot cleaner last year. It no longer cleans the pool. I have chatted, emailed as well as spoke on the phone about the year warranty. It's been a month now and still can not get any progress. Going back to my CC company and file a complaint to refund $$. DO NOT PURCHASE ANYTHING FROM THESE PEOPLE

Steer clear of them. I ordered an item for my pool and 8 days later it still had not shipped. Twice they told me "it is scheduled to ship today". When I look at the same item on their website it now says "out of stock" which they clearly know. Suspect this is a fraud / scam. UPDATE: I emailed them telling them to cancel the order, much like other testimony here, they magically shipped next day. Of course no traceability number I could verify. What I did do is block my credit card, I may have to change the number of it but much better than these pirates accessing it. I was curious and checked out the 5 star ratings. They are generic and all written over a couple month period in 2020. Obviously employee written. The 1 star comments are consistent. This is a ONE STAR company.

I have never heard of this company nor have ever purchased anything from them. However, today I see a transaction for $189.60 on my debit card. I had to file a fraud claim. After reading the reviews, I feel they may have stolen my CC number!!!

Company has not responded to a warranty request on a salt cell. They directed me to Hayward when their product page clearly states that it is not a Hayward product. I left 1-start reviews on their site and they keep removing the reviews. Very disappointed and would not recommend buying a warranty product from there.