Welcome to Pool Supply World, your source for online pool supplies and spa parts. You can buy a swimming pool filter, pump, heater or cleaner at a guaranteed great price.
Poolsupplyworld (poolsupplyworld.com) has 633 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Wellness & Spa · Winter Park, Florida
Excellent
Wellness & Spa · Centralia, Illinois
Excellent
Wellness & Spa · Salem, Oregon
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Wellness & Spa · San Diego, California
Excellent
Showing 257 reviews with 1 star · Clear filters
Jason R.
Spoke to a rep.and they decided to send me to an email which no one replied to.Its been about a week since I spoke with them,customer service also lied and charged me more for a pool I have already that they said was not in stock anymore.But yet we got the same One.Never again will I purchase from you guys.
Cliff C.
Horrible communication and misleading information. Claimed product was in stock so I ordered it. After 4 days and two phone calls there was still zero communication, not even an order confirmation email. However, credit was charged. On the 4th day I was told that the item was not in stock and it would be a couple business days before it could ship out. Evidently, I have become spoiled to good customer service and fast shipping. If that is what you are looking for, this is not the place. Cliff C
Paul
Sent me a Hayward pool part that was not the same part as advertised on the site. They told me I could not return the part, I said I wanted to talk with a supervisor, the rep told me they were busy but would call me back. They never called back. False advertising and will never do business with Pool Supply World again. This is the first time I have ever written a review on an Ecommerce business.
philip
terrible customer service sent me a faulty used item sold as new , was told to contact polaris did so got the unit tested at leslies pool supply and told faulty gave them the guys name and number and still no response
Response from PoolsupplyworldMar 13, 2020
Thank you for your recent purchase with PoolSupplyWorld! We are continuously striving for industry leading customer service and satisfaction. We would love the opportunity to have you increase your rating of our company. Any and all feedback would be very helpful as this is how we improve as a company. If you would please provide me with your order number and how you would like to be contacted I would be more than happy to discuss your situation further and see what can be done to improve it. Thank you again for your purchase and we hope to hear back from you soon! Thank you, Customer Care Agent Kenny
Jr
They sent me a wrong item then the one I purchased and paid for. When I notified them of their mistake they admitted that they had make it mistake and just said that “mistakes happen”. They refused to correct their mistake unless I paid the shipping cost and “restocking fee” to return the item back to them. Don’t spend a bunch penny with these crooks.
Larry D.
I used their site to select new grids for my Pentair filter. I received and when I try to install they where too short, and did not have the locking mechanism the Pentair has. I spent over 2 hours trying to get them to fit with no luck. boxed them all back up and I returned and they refused them saying that they had be used because they had DE from the sides of the tank on them. If they would have been usable I would have kept them! but they where unusable thus never used!
FF
Sales person was very disrespectful, making a joke that I wanted to pay more money? Ha ha, no I did not. The item I needed was on sale and was also given a coupon. He did end up giving me the coupon, but the item was no longer on sale? I should have taken my business elsewhere.
Ben H.
Ordered name brand replacement part and received cheap made in China generic substitute. Contacted customer service and they sent a replacement of the exact same thing. Did this a total of three times before I demanded a refund for everything and gave up.