PoolsupplyworldReviews of poolsupplyworld.com

Horrible place! Received the wrong pool pump twice! Buyers Beware! Go somewhere else!

I ordered a pool on April 27th. Received the free vacuum yesterday pool has not shipped! Tried calling 1-800-772-0467 which is the number listed on their site. It is not pool supply world! Tried to get through chat won't even connect. No response to email. This company is a scam! They have almost $1000 of my money either refund money and do an rma for the vacuum or deliver my pool!

We ordered a pool on April 27th, received an order confirmation and they took payment. When we hadn't had any shipping information after three days we reached out for an update and got an automated reply stating they would respond in 72 hours. So May 4th I sat on the computer for 2 1/2 hours waiting to talk to someone on their live chat to be told they had made an error, the pool I had ordered was out of stock and they would return my $1000 in 5-7 business days! So a week after I made the order nobody had contacted us to tell us they didn't even have the item and no I have to wait a further week to get my money back! Its eight business days since I was told I would receive a refund, spent an hour on their online chat waiting to talk to someone to be told they hadn't processed the refund as they had to confirm my item hadn't shipped!!! They cancelled the order so how the heck could it have shipped!!! 😯 I am absolutely disgusted and will be reporting them to the Better Business Bureau!I will NEVER do business with this firm again!

This place is a SCAM! DO NOT Order from Then. They take your money and do not ship anything! They do not reply to emails and disconnect the call if you try to call them.

DO NOT ORDER FROM THIS COMPANY THEY ARE A RIP OFF NEVER RETURN CALLS OR EMAILS. THE RMA DEPARTMENT NEVER GETS BACK WITH CUSTOMER AND THEY CHARGE YOU BUT DO NOT SHIP YOU YOUR PRODUCT.

Lousy customer service, won't respond to messages, will not give me information about an order that has already been charged to my credit card! When I tried calling at three different times today, I was hung up on before reaching customer service! Their motto, "Pool Supplies Fast," is a joke.

terrible... after ordering, waited a few days and no update... so email and phone calls receive no response.... finally waited 30min w/ online chat and finally connected. the product was order 5 days ago, and still not shipped and don't know when they will shipped

Ordered a booster pump for older pool the next day I called to cancel order as we decided to replace complete pump package. They would not cancel pump arrived and I called to return unopened package was on hold for 1 hour finally talked to person she said she would forward request to return department I would hear within 48 hours and I could be charged restocking fee and shipping. I have not heard from them after 48 hours. I will not ever order anything from them again.