PoolsupplyworldReviews of poolsupplyworld.com

I’m sad to be giving a bad review but we are completely shocked with how we are being treated by this company. We ordered a pool and paid for it. Ten days later we were told the pool was out of stock. This is after we already hired someone to level the ground and put up a fence. This company then only sent a PARTIAL refund. They will not return our emails and have apparently disconnected the phone. We have no idea how to get our money back.😞I would hate for this to happen to anyone else. I have no idea how they are legally able to do this!! We felt we needed to speak up so people are aware of this scam.😟

On May 4th I placed an order with this company for a pool liner. Later that day we changed our minds and I sent an email to their customer service as I could not reach them by phone. After a couple of days I sent another email as I had heard nothing back. I tried several times to call them but they never answer their phone. I tried CHAT on the 8th and finally after an hours wait spoke with a representative that said she could request the warehouse to cancel the order but could not refund the money until the warehouse confirmed the request. I waited for several more days and on the 14th I sent a third email and again tried chat but the representative this time could not help me as a request had already been submitted. I have heard nothing back from this company and have received no cancellation notice. They have an "F" rating on the BBB just make sure you are looking at the Arizona profile. Not sure if other reviews are fake or what seems like a lot to be fake but look at the recent reviews over the past few months and save your money. They are taking orders but not delivering them!!

I ordered 2- 6pkgs of bromine and only received 2 induvidual packs. After an hour on hold with customer service they still did not want to send the remaining 10 packs. I called and emailed for days and got no response. Also I ordered a spa pump which they took my money immediately but 16 days later I had not received my pump. After 2 more hours on hold and several emails I finally was able to talk to someone who told me after 16 days of waiting that the pump was out of stock! Absolutely the worst costomer service Ive ever dealt with! I own a spa business and had lost a sale waiting on my parts or even an answer back from these people. I dont know how theyre able to even do business. I was one call away from reporting them for theft. Avoid this place if you can by any means!!

worst company I've ever delt with. No confirmation email. Multiple attempts to get ahold of someone. Phone will just hang up if you select asking about an order. Wait an hour if you select to buy something. Finally get ahold of someone and they say someone will get in touch with you in a couple day via email. and also get an email that I asked about tracking. A week later.... Nothing. Can't talk to anyone on the phone, no one replies to emails. I was just taken, Meanwhile My pool is turning green because I trusted old reviews...

I wasn’t sure about this place but My husband said they seemed good so we ordered a pool from them. A couple days later he got a conformation email, and we were then suspiciously sent a “free” pool cleaner. I used quotes because if I can’t get my $800 refund for the pool I ordered and I never get the pool we ordered than we basically payed $800 for some dumb pool cleaner we didn’t want and we don’t even have a pool to clean. Anyway emailed them two days ago expressing my concerns and attached my info and order number, literally couldn’t have made it any easier for them. Still no reply. I’ve called them numerous people times, the first time wasn’t even their company that answered it was a list of spam services. Me and my husband continue to call and cannot get through with ANYONE! I’m not going to give up but at this point we’re just going to have to come to terms with the fact that we were robbed of $800 from a fugasi bulls$&t company. They don’t even deserve one star at this point. I’d give them negative stars if I could. Robbery of money time at this point. And from what I’ve read recently we’re not the only ones and that’s what’s really upsetting.

Ordered a sand pump on 4/3.Product hasn’t shipped no update on even if it well I’ve tried calling no one answers the phone I’ve tried emailing no one emails that I’ve tried chatting doesn’t even connect you to a chat. This is a scam do not order from them shame on this company for taking money from innocent hard-working people? I want my money back!

Same as others here. I ordered a pool on the 25th of April. They have since disconnected their phone line and they don't reply to emails. Ridiculous, just say you don't have it and give my money back. The kicker is that they had this "free gift" that they sent right away so it makes it look like they did ship part of your order.

I purchased a salt cell and it failed well within the warrantee period. I called and emailed them and got through. They were indecisive of what they were going to do and kept stringing me on ond on. The warrantee said "Two Year Full Replacement Warrantee" I have never received any communication from them after my first getting through. They keep saying they will call...What can I say.. I will remove this reveiw after they replace my salt cell.