PoolsupplyworldReviews of poolsupplyworld.com

This site is completely committed to stealing your personal info. DO NOT, under any circumstances order from this FAKE webpage. Your personal info is not worth being compromised! Oh yeah, there owned by Leslie’s and when you call their corporate office, they read from a “script” about they are not affiliated with Pool Supply World, except Pool Supply World has the same address. F- theives!

Will steal your money with online orders and will not ship products nor issue refunds when items are unavailable. As of 5/27/2020 they have disconnected their customer service lines and will not take or return calls for those who have delivery issues or for those wishing to cancel orders etc. I ordered two sets of pool steps ($411 worth) on April 29, 2020. Today is May 27, 2020... no steps, no order updates, no refund and no calls returned. Stay away and buy elsewhere.

DO NOT order from this company! Horrible customer service and communication. They put my email address in wrong (yes it was correct in my profile) and cancelled one of my orders because email didn't go through for confirmation! Did I know they had put it in wrong??? Why no! Then, customer service tells me it was probably a clerical error. Well, I waited 2 weeks on a clerical error! WILL NOT ever order from them again! They had a phone number and could have called me when email was returned to them. I also called 2 minutes after they opened and I had a wait time of 28 minutes to speak with someone.

Your customer service is lousy, no one answers phone or chat. 3 days to ship item and 9 days later no shipping??? If you do not ship in 24 hours you can cancel my order... Will not recommend, 4 days ago after waiting 3 hours for chat the person was very rude in writing WOW. Ty

I ordered a pool pad that I never recieved. They charged my card but never shipped the item. I am still waiting on the refund to my card that I was told on the phone, I would be receiving. She told me they canceled my order because my address couldn't be be verified. I recieve package at the same address all the time. I wouldn't order from this company again if my life depended on it.

This company deserves ZERO stars. We ordered an Inter Fab 6’ Baja jump board I. Tan on 4/24/2020, well here we are on 5/22/2020, with no board. As everyone else stated, no emails are answered no phone calls, as they hang up. If you’re lucky enough to get someone they put in a tracking request to the warehouse,and those emails never get answered even though they say give them 72 hours. Today I was lucky enough to get someone and asked where are order was, I said you took $582.09 out of our account on 4/24 and it’s been 28 days and no other information has to when we will be receiving our board. The man was rude and said well it has to come from the manufacturer. I said forget this and I want to speak to a supervisor. He put me on hold only to come back and say that all 4 were unable to take a call and that one was going into training and when she was done she will call us back. We then researched who the manufacturer was and called them. Only to find out this product was discontinued on 12/31/2019!!! We have filed a complaint with the FTC, as well as the BBB. Do NOT purchase from them. If we do not get our refund, we will be calling a lawyer. We are still thinking of notifying the local news stations as well, since we are in AZ as well.

I am realizing that I got ripped off my $800 for a pool heater. I ordered it for health reasons. Need to exercise. Gyms are closed for covid, so this was a last resort with money that I really can't afford to be spending. Now I see that everyone else is getting ripped off too. Someone needs to call Gephart and do a televised investigation of them. We should all be contacting the authorities in the state they are licensed in. This is illegal activity, stealing from people. They need to be shut down and arrested!!!

DO NOT DO BUSINESS WITH THESE PEOPLE!!!. I order a toy for my son's birthday 3 weeks ago and have yet to receive a confirmation email that it was shipped. Contacted them via email, no answer. Contacted them via live chat last week since you can't reach them by phone because they hang up on you, and the representative stated that it would be shipped this week. Well still haven't heard anything about my order and now I can't reach them by phone nor live chat since they hang up or the are " no representatives available at this time". I wouldn't be annoyed if they hadnt charged my credit card already! Safe to assume that they are probably filling for bankruptcy since they have ZERO customer service availbility.