Pony O Hair AccessoriesReviews of ponyo.com

***SCAM*** I would give 0 stars if I could!!! I have been trying to contact them by phone and email for the past month to return my $20 order of hair bands. They have not responded at all and I have now had to get my bank’s fraud department involved in an investigation. As for the product itself it does not work as promised. A normal elastic works better than the Pony-O bands. They are loose and do nothing for your hair, also they take 5X longer to get in than a normal hair elastic. A complete waste of money!! Whoever is running this company is a despicable deplorable scam artist!! An absolute fraud that should be shut down!! Don’t waste your money on this cheap product, I promise it’s not worth it and it does nothing for your hair.

You know what they say: If it ain't broke, don't fix it. An elastic band works just fine to hold my thick hair and they don't cost $10 apiece. I really wanted to like these, but they take much longer to put in and my ponytail does not look fabulous or anything; it just looks like a piece of rubber in my hair. It's not a good look, and it begins to slide out after a minute or so. I've heard they have a 30-day money back guarantee but that they don't pay return shipping costs, which they're not upfront about. Things like that always bother me.

Was promised a replacement for a damaged item received and they will no longer respond to my emails. Issue #1- item received damaged. Issue #2- they promised a replacement would be shipped #3- customer service will not respond. They promised it would be received two months ago. No longer respond to my inquiries.

Absolutely deplorable customer service. I placed an order on May 20. The expected shipping dates were June 1-5. Suddenly the shipping date changed to June 19 with no communication from the company. I found out myself via their website. I have emailed and messaged on both their social media platforms. Someone will respond initially, but then they will just leave you. No more responses, no solutions, no apologies. They post regularly and reply to comments, but they will not respond to your message a second time when you have further questions. They are constantly announcing new products every other day when many people haven't received their original products! When I did receive an email back, the rep told me that all orders placed on the website are pre-orders. I read through the website and shipping information thoroughly before I ordered, and there was absolutely NOTHING that said I'd be placing a preorder. I'd recommend never doing business with this company. They are shady and sneaky, and the customer service is completely useless. I'll look into just cancelling my order. This was a complete waste of my time. I'm not sure if this company is just stretched too thin and can't keep up with demand, or if they are just bad at doing business. At any rate, this felt like a bait and switch. EDIT: I'm editing this to add I emailed them to request a cancellation of my order and a refund. After 3 days they never responded so I took it to PayPal. I filed a dispute and they issued me a refund.

Wish I could review the Pony O but it never arrived. They charged my bank account the day I placed the order, not the day they "shipped" it, which is a very shady business practice -- and eleven days after it "shipped," tracking shows it still hasn't left Denver. (I'm in the US.) After many emails (and empty promises), I filed a formal PayPal complaint and got a refund. I don't know if this company is sketchy or if it has just overextended itself, but I will not do business with them again.

I really wanted this to work. I have fine hair but a lot of it, and it's not the easiest to get it through the pony-o, but once you get the hang of it, it's not bad. It looks great! For about 15 minutes. Then it starts falling, and you can't tighten it without having to redo the whole thing. Throw it in the trash.

Have been waiting almost 3 months for my order to arrive and have followed up several times. Customer service doesn't reply to requests for the status of my order, or replies with a generic assurance that it will 'come soon'. Requests for shipping details, tracking number, or a refund are just ignored. This company is a scam, do not order!

Great concept but poor quality. I ordered a few over a year ago. Two have broken, i.e. the metal breaks rendering the hair tie useless. They did replace the first one that broke but how many times can you get a replacment before you decide this product is just rubbish?