Pompeii3Reviews of pompeii3.com

I ordered a pair of diamond earring jackets to go around my diamond studs. Pompeii three shipped an entirely different set of earring jackets. The measurements and diamond count was off. When I tried to make a return, they first stalled, then tried to charge me for a restocking fee and a return shipping fee. When I protested this, they demanded pictures of the item I was sent. After supplying the pictures, they continued to respond with questions. I will never, ever do business with this company again. Instead of simply correcting their mistake, they are stalling the process. Here’s hoping I can return their faulty item and get my money back. Worst jewelry company ever.

Ordered an engagement ring in ring size 11...spoke to customer representative who guaranteed that the ring I wanted came in that size...ordered the ring with payment in full...received the ring on Christmas Eve and it was the wrong size - not even close! Immediately call the company to inform of wrong size and displeasure...received 6 emails in a row, the first 4 were about how I was to return the ring and pay for the shipping the fifth email was about them shipping out what was ordered (NOT!) and the last email contained a prepaid return shipping label...I sent it back via USPS...Pompeii3 received 2 days later...finally processed the refund with the return shipping cost taken out of the refund amount...Pompeii3 screwed up and I am being charged to send it back to them...this is the sort of business practice that results in never trusting them for future business both personally and professionally thru their major customer (Pro Seller, really?)...I had high hopes that Pompeii3 would deliver a decent product in the manner advertised and ordered - my hopes were dashed...this is one of 2 separate orders from my family that Pompeii3 got wrong...not that they cared but, if it wasn't from Amazon (thank God for Jeff Bezos) my Christmas would not be as festive and happy. BUYERS BEWARE!

I paid for services to be completed before Christmas, that did not happen. I call to talk with someone and am told that I will get an email in 24hrs, no email response. I finally get an email response after 4 phone calls and multiple emails that says order will ship next week. I still have no order number provided, no solution to my extra payment, and really disappointed in being a customer of this company. Save your money and time unless you enjoy a good ol’ run around.

The ring was exactly as advertised, very good price and arrived on time! I took a chance and it was so worth it.

I sent a ring back for repair as one of the smaller diamonds had fallen out and the ring is still under warranty. I inquired about upgrading the center diamond in the engagement ring as a surprise to my fiancee. They charged me for the upgrade and it has been 3 weeks since they received the ring and they are not returning any emails as to the status of the repair and upgrade. I was told that it would be 7-10 business days when they received the ring and we are now are 15 business days and no response to any questions.

I Ordered a Ring Order Number Order #138514, Ring was shipped, and I never received the ring they charged me and will not do anything about it they suck as a company. The ring was stolen off my porch because I was not home of time of delivery. So, I am out the money with no ring

My husband order my wedding ring set from Pompeii3 and I absolutely love it! Throughout the years and life’s changes my ring needed adjustment. I sent it back to receive excellent service on resizing. My ring is authentic, the craftsmanship cannot be matched and they have earned our trust with our needs being answered all at a fair price and unique selection.

I've purchased 4 rings and a pair of earrings they're all beautiful. I was shocked to see these reviews because I've had a great experience buying from them.