Chris
Poor customer service
Poor customer service, bad attitude and clearly a Chinese company that doesn’t care about there product and will lie and say anything to not stand by there product.
Response from PomolyOct 12, 2023
Thanks for your comment. Sorry for not being able to bring you a good shopping experience. We always want to provide our customers with high-quality products and friendly customer support. This concept is our original intention when creating Pomoly. To this end, our efforts are as follows: 1. Pomoly has perfect customer service. If customers have any product problems within 15 days of receiving the goods, they can contact our customer service email anytime. Email: [email protected] 2. Based on statistics from our support system over the past 6 months, our team's average response time is 8.2 hours; the customer satisfaction feedback we collected is 4.62 stars out of 5. 3. We created a Facebook group and page where many people praised our customer service as the best they had ever encountered from a brand. 4. We have a professional design team that invests a lot of energy in design and iteratively updates products every year. We welcome any suggestions from customers for product optimization. We welcome customer suggestions for optimizing our work, but we do not accept unreasonable slander. If you have any feedback about our products or customer service, you are welcome to provide us with your feedback, which is a valuable asset to us. Feedback email: [email protected] In the future, we will continue to work hard to let more customers enjoy camping life.