PoloniexReviews of poloniex.com

This is a SCAMM websit! They charged me $100 for a $118 withdrawl. They hid the fee in small print, Stay away from the SCAMM website.

Scam calls and texts, dont trust them they buy random numbers from the dark web to scam people into using them for their money

Al vanaf 2017 gebruiker bij Poloniex. Lage kosten en makkelijk traden. 10 dagen geleden werd mijn account na een opname bevroren. Na al deze slechte Reviews zat ik in spanning. Na nieuwe verificatie is mijn account vandaag na 10 dagen weer hersteld, opname is gelukt.

I made a TON deposit from my Kraken account to Poloniex on September 11, but it has still not been credited after more than 3 weeks. The support ticket (#1809552) was created on September 12, and support initially acknowledged it but never resolved the issue or replied again, even after multiple follow-ups. Transaction details: TXID: 6b7a2dbb8abe36faaeb28019ec78dabc3e498ef6b30a5a814da6360c78e4b14b Deposit address: UQAHPUUjBEAq9ZtRc3Ot1LUoEvu3cRd22BB-7RhpLrXVHHOw Memo: 1579450628 This transaction was fully confirmed on the TON blockchain, and the destination address and memo exactly match the details provided by Poloniex. Please escalate this to the deposit recovery team urgently — it has already exceeded the promised resolution time.

they stole my money, never put money in here when you try to ge tback they will come up with 1000 ways make u jump through loops and stop answering your email. this company effin sucks.

Worst exchange ever! Poloniex froze my account and stole my funds (Ticket ID: 1812380). Support is just fake AI bots, they allow deposits but block withdrawals. Stay away — this platform is a scam!

My experience has been an infuriating journey through a broken and illogical support system. The core of my frustration stems from the constant request for old, not valid documents. This isn't just an inconvenience; in my country, retaining an invalidated ID is illegal, so they are essentially demanding I provide something that I am legally required to surrender. This demonstrates that their internal support processes are not working, as ID proof requests are not in line with country specifics—at least in my case. Compounding this issue is the sheer incompetence of the process. I am faced with a repeating request for the same video proof, which they seem not to be able to accept the one I already sent. This forces me into an endless loop of providing the same information, only to have it ignored or mishandled, making me question if anyone is actually reviewing my case. The entire process seems designed to exhaust the user. They take too long—weeks to do a simple thing. A straightforward verification has been dragged out into a multi-week ordeal with no resolution in sight. It feels as though they are not willing to help, and I am always changing support agents. Every time I get a new agent, I have to start from the beginning, re-explaining the entire situation, because there is no continuity or internal communication. After facing this bureaucratic wall, now I understand the frustration of other people describing their own negative experiences. To make matters worse, they have completely ignored my request to close the account fully. This has led me to a stark conclusion: my advice is to close "your" account while you still can. Based on this level of operational chaos, I strongly urge you to move money elsewhere ASAP. A company that cannot handle basic support functions or even a simple account closure request feels like one that is going bankrupt soon. My final verdict is simple: avoid them at all costs and save yourself the frustration and headaches. ↓ EDIT Update on Review: My case remains pending with this company; there has been no change or resolution. The company is demanding documents that are non-existent. They are also requiring that I provide proof that my legal statements are valid within my country. Despite the unresolved status and these demands, the company is even refusing to honor my request to close the account. Fortunately, I have no funds held with them. This remains the worst company I have ever dealt with. AVOID at all costs.

Bad customer service. One week already cannot resolve issue on p2p. Same message every day, no solution, no timeline until when.