Billy B.
Scammers robbed my wallet drained it
Scammers robbed my wallet drained it . Zero customer service, stay away from poloniex

Poloniex is one of the longest-standing cryptocurrency exchanges in the industry, serving global users since 2014. Built on a foundation of security, reliability, and innovation, we are committed to delivering a seamless trading experience for crypto users worldwide.As part of our mission to make crypto trading more accessible, Poloniex now offers 0 Fee Trading, allowing users to trade without worrying about transaction fees. Together with a broad selection of digital assets, deep liquidity, and 24/7 market access, Poloniex provides a cost-efficient and flexible trading environment for every type of trader.Guided by our vision of being “Your Home for Crypto,” we continue to invest in platform security, product innovation, and user experience, helping our community navigate the digital asset economy with confidence.Poloniex — Always On, Trade Freely. Trade with Zero Fees.
Poloniex (poloniex.com) has 398 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Billy B.
Scammers robbed my wallet drained it . Zero customer service, stay away from poloniex
Osman K.
Scam!!! Took over £7k from me and ran off.
Frances S.
They are full of empty promises and they will only waste your time and resources. I admire /simple change/. They take you serious and the returns are worth it.
Anchous
How it all happened: after the “hack” in November 2023, they closed ELON and many other tokens withdrawal and have not opened it since. Then they closed trading for ELON without warning and after that announced delisting and deadlines for withdrawal, which is impossible. I have never seen such direct and brazen theft of coins from users on any exchange, and many of them have been hacked and closed. And now they have installed an AI answering machine for the dissatisfied and bots in all social networks. Such clowns.
Marios
Ze stelen je geld zonder enige schaamte , oplichters zijn het !! Geen zaken mee doen ! You cant trust them they will steal your money ! Don’t trust them
Shaan R.
scam exchange, they froze the wallet of one of my coins in the portfolio, when i asked regarding that i was told that there is some error in the wallet and we are fixing it. I will be informed as soon as the wallet is fixed and then i will be able to withdraw my coins. this never happened and after a month those coins got delisted from the exchange, and i lost my coins. When i spoke to their customer support regarding this, they just kept copy pasting me same messages over and over again. When i continuously kept asking i was blocked from chat support. If you can move to another exchange please do so, this is not the first time i am loosing my coins on this exchange.
Kai B.
This platform disabled a crypto wallet. After 10 months they said it will be delisted so we have to withdraw the crypto. 3 months asking the support for withdraw the assets what is impossible because the wallet is disabled. Today it has been delisted and the crypto is lost. 8k lost for me. No support no information. What is incredible is that there are still no legal action against poloniex. sounds crazy and not believable but it is really true. Protect your assets NEVER USE POLONIEX
shibu K.
Stay away from these fraudsters! Coming up with excuses after excuses when I tried to withdraw tokens. Latest response below: Wendy Zhu (Poloniex) Mar 27, 2025, 4:35 PM GMT+8 Hi, Thank you for reaching out. We regret to inform you that the wallet you're referring to is currently undergoing maintenance. While we are working diligently to restore full functionality, we do not have an estimated timeline for completion at this time. For real-time updates, please: ✓ Monitor our official Twitter account (@PoloSupport) ✓ Check the "Wallet" section on Poloniex.com Please rest assured that once the wallet is restored: • All pending deposits will be credited automatically • Withdrawal services will be re-enabled Our team is trying our best to come up with a reasonable solution to this matter. If your transaction is not processed promptly after the wallet resumes operations, please contact us again. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding during this process. Poloniex