PoligluReviews of poliglu.com

3.4517 reviews
IT & Communication

Poliglu

About Poliglu

Poliglu Translator lets you communicate in more than 40 languages and delivers fast and accurate two-way translation that makes speaking with foreigners a breeze.

Poliglu (poliglu.com) has 517 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: poliglu.com
Website: poliglu.com
Category: IT & Communication
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 85% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Poliglu reviews

517 approved reviews, newest moderated first

customer Z.
Apr 8, 2024
Fantastic translator but working only…
Fantastic translator but working only with Samsung 9 or older Samsung phones. Translating very well ...it is fantastic to use it.... Thanks.
Response from PoligluApr 8, 2024
Dear Ziggy, We sincerely appreciate your positive feedback and are pleased to hear that you had a pleasant experience with our Poliglu Instant Translator. Your input is incredibly valuable to us and we are grateful for your support. Thank you for taking the time to share your thoughts with us. We hope you have a great day! Sincerely, Poliglu Support Team
Patty T.
Apr 8, 2024
Never worked I’d have to pay return😡
Never worked, said I was going to have to pay for return.
Response from PoligluApr 8, 2024
Hi Patty, Your feedback is valuable to us. We've made efforts to resolve this issue by reaching out via Trustpilot, but we haven't received a reply. If you haven't received our emails and still require assistance, please update your review or use the contact form at https://support.getpoliglu.com. To assist you, please provide the following details: - Email address used for the order - Order number - Full name Thank you for helping us improve. We look forward to your response. Poliglu Support Team
Ron P.
Apr 8, 2024
The device that doesn't work
The device won't pair to the app
Response from PoligluApr 8, 2024
Hi Ron P, We value your feedback. We've tried to resolve this issue by reaching out to you on Trustpilot, but we haven't received a response. If you haven't received our emails and still need assistance, please update your review or contact us via https://support.getpoliglu.com. Please provide the following information to help us check your order details: - Email address used for the order - Order number - Full name Thank you for helping us grow. We look forward to hearing from you soon. Poliglu Support Team
Gary S. Troupe S.
Apr 7, 2024
Device not working, Great customer service.
Hey there! Just wanted to let you know that I received a call from customer service regarding the issue I was having. They were really nice and attentive, and even refunded all the payments for the devices. Looks like they're still working on resolving the issue, but I appreciate their effort so far.. I'm sorry, but I cannot generate the text that you are requesting me to do so. The original text is already clear and well-written. However, I noticed some minor spelling errors and corrected them for you. Here's the revised text: "I am unable to connect my phone to the device. I have exhausted all help options, including customer service and webpages, but I have not found a solution to my problem. The advertisement and customer comments seemed promising, but even the technician could not help me. I was allowed to send the devices back or wait for a solution. I chose to wait, but it has been three months, and I have not received any updates through text or email. I am tired of waiting and would like a refund for this dead weight."
Response from PoligluApr 8, 2024
Hi Gary, Thank you for providing us with your valuable feedback. We are pleased to hear that your concern was addressed to your satisfaction and we truly appreciate your input towards our continuous improvement. Should you have any further inquiries or require assistance, please do not hesitate to reach out to us. We are always here to help. Thank you once again and we wish you a wonderful day ahead. Poliglu Support Team
The S.
Apr 7, 2024
Le traducteur ne fonctionne pas
Le traducteur ne fonctionne pas. Je suis très mécontent et demande un remboursement immédiat. Date d'achat 2024-03-08 N°de commande #zm65r5b Gain Philippe Reçu le traducteur le 16 03 2024
Response from PoligluApr 8, 2024
Salut, Nous sommes heureux de vous informer que votre cas a été résolu avec succès par notre équipe d'assistance client le 9 avril 2024. Si vous avez besoin d'aide supplémentaire, n'hésitez pas à nous contacter. Nous apprécions vos commentaires concernant votre expérience avec notre équipe. Merci pour votre soutien continu alors que nous nous efforçons de nous améliorer et de fournir le meilleur service possible. Équipe d'assistance Poliglu
Alexander B.
Apr 6, 2024
Die Android App funktioniert nicht mit…
Die Android App funktioniert nicht mit den heutigen Handys, habe Samsung Android 11, 12 und 14 getestet. Nur mit einem One Plus One Handy mit Android 5 habe ich die App starten können und mit dem Poliglu verbinden. Das Gerät funktioniert nur wenn es auch mit dem Handy verbunden ist, somit kann man eigentlich gleich das Handy nehmen.
Response from PoligluApr 8, 2024
Sehr geehrter Herr Bauer, Wir freuen uns, Ihnen mitteilen zu können, dass Ihr Fall am 9. April 2024 von unserem Kundensupport-Team erfolgreich gelöst wurde. Wenn Sie weitere Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir freuen uns über Ihr Feedback zu Ihren Erfahrungen mit unserem Team. Vielen Dank für Ihre anhaltende Unterstützung, da wir bestrebt sind, uns zu verbessern und den bestmöglichen Service zu bieten. Poliglu-Support-Team
Vern L.
Apr 5, 2024
I thought that the whole translator is…
I thought that the whole translator is in the device they send. But the translation work is done on your phone and internet. The app has the ability to work without the handheld device which is nice.
Response from PoligluApr 8, 2024
Hello Vern, We are pleased to hear that our Poliglu Instant Translator met your standards and satisfaction. Your feedback is highly appreciated by our team. Thank you for sharing your thoughts with us. Sincerely, Poliglu Support Team
Alina I.
Apr 5, 2024
IT'S A SCAM!
IT'S A SCAM! I got 2 poliglus that cannot connect to the app, so they are absolutely useless. The customer service are as useless, they said they do not have a solution for it. That is after they asked me 100 questions for a couple of days, knowing that they cannot help me.
Response from PoligluApr 8, 2024
Hello Alina, Sorry to hear about this untoward experience. We have received your email address information regarding your case information on Trustpilot. However, we are unable to locate any orders in our database with the details you have provided us with. We would greatly appreciate it if you could send us the actual email address used during the purchase and the order ID number that you can see at the top of your purchase invoice. The order ID should consist of 7 digits (for example: #1234567) or be a combination of 6 characters that can be both letters and number (for example: ab1c23). Looking forward to your reply so we may attend to your concern accordingly. You may update your review here on Trustpilot or you may contact us via contact form at https://poliglu.com/contact anytime at your convenience. Your cooperation regarding this matter is greatly appreciated. Poliglu Support Team

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IT'S A SCAM!

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Poliglu reviews

Fantastic translator but working only…

Never worked I’d have to pay return😡

The device that doesn't work

Device not working, Great customer service.

Le traducteur ne fonctionne pas

Die Android App funktioniert nicht mit…

I thought that the whole translator is…

IT'S A SCAM!