PoligluReviews of poliglu.com

3.4517 reviews
IT & Communication

Poliglu

About Poliglu

Poliglu Translator lets you communicate in more than 40 languages and delivers fast and accurate two-way translation that makes speaking with foreigners a breeze.

Poliglu (poliglu.com) has 517 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: poliglu.com
Website: poliglu.com
Category: IT & Communication
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 85% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Poliglu

Poliglu Translator lets you communicate in more than 40 languages and delivers fast and accurate two-way translation that makes speaking with foreigners a breeze.

Poliglu (poliglu.com) has 517 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: poliglu.com
Website: poliglu.com
Category: IT & Communication
Listed on Five Star Index: 2026

Nadene A.

May 13, 2024

Bought 4 Poliglu Translators now ripped off

Bought 4 Poliglu Translators all with warranty. I didn’t open them straight away when I got them in September last year. Opened and downloaded the app last month to find the app doesn’t go past the loading phase on my iPhone 14. I trouble shooted through all web searches before contacting them. They told me to do what I had already done and nothing worked. Then “oh well sorry” was their response. Then when I said “I have spent over $500 on these devices and warranties, should that not include the fact that they are unable to work on my phone?? Apparently not!! The device works, they said, it is the app that doesn’t, so warranty doesn’t cover that. But in every ad on social media, the product in used in conjunction with the app, so if the app does not work how can I use the translator?? They have told me to download the MUAMA Enence app instead, which I have done, but it is glitchy, the sound is sketchy, the quality is poor and it constantly freezes. I might as well use Google Translate!! So now I have $500 worth of products I cannot use because the returns policy has expired even though the warranty hasn’t!! Dirty scammers. And I bought these for our family overseas holiday so disappointing!!

Response from PoligluMay 13, 2024

Hi Nadene, Your feedback is valuable to us. We've made efforts to resolve this issue by reaching out via Trustpilot, but we haven't received a reply. If you haven't received our emails and still require assistance, please update your review or use the contact form at https://support.poliglu.com. To assist you, please provide the following details: - Email address used for the order - Order number - Full name Thank you for helping us improve. We look forward to your response. Poliglu Support Team

Poliglu reviews

517 approved reviews, newest moderated first

morlet
May 26, 2024
Poliglu
Bonsoir, Ce Poliglu n’apporte rien à la personne à qui je l’ai offert. Elle et moi, préférons Google traduction. Poliglu n’offre rien de plus et quand le mobile se met en veille l’appli Poliglu est coupée Déçus Michel Morlet
Response from PoligluMay 27, 2024
Bonjour Morlet, Nous sommes heureux de vous informer que votre cas a été résolu avec succès par notre équipe d'assistance client le 30 mai 2024. Si vous avez besoin d'aide supplémentaire, n'hésitez pas à nous contacter. Nous apprécions vos commentaires concernant votre expérience avec notre équipe. Merci pour votre soutien continu alors que nous nous efforçons de nous améliorer et de fournir le meilleur service possible. Équipe d'assistance Poliglu
Richard B.
May 26, 2024
When I receive complete order of all…
When I receive complete order of all items purchased. I'LL answer your questions. You have my money.....I don't have merchandise.
Response from PoligluMay 27, 2024
Hi Richard, Your feedback is valuable to us. We've made efforts to resolve this issue by reaching out via Trustpilot, but we haven't received a reply. If you haven't received our emails and still require assistance, please update your review or use the contact form at https://support.poliglu.com. To assist you, please provide the following details: - Email address used for the order - Order number - Full name Thank you for helping us improve. We look forward to your response. Poliglu Support Team
Sam
May 24, 2024
I can’t use I need help
I can’t use I need help
Response from PoligluMay 27, 2024
Good day Sam, Your feedback is valuable to us. We've made efforts to resolve this issue by reaching out via Trustpilot, but we haven't received a reply. If you haven't received our emails and still require assistance, please update your review or use the contact form at https://support.poliglu.com. To assist you, please provide the following details: - Email address used for the order - Order number - Full name Thank you for helping us improve. We look forward to your response. Poliglu Support Team
alphonso
May 22, 2024
BOUGUS MACHINE
you must have competent people help set up this machine, you are happy to take the money but no proper follow up and help.
Response from PoligluMay 23, 2024
Hi Alphonso, Ihr Feedback ist uns wichtig. Wir haben uns bemüht, dieses Problem zu lösen, indem wir uns über Trustpilot an Sie gewandt haben, aber wir haben keine Antwort erhalten. Wenn Sie unsere E-Mails nicht erhalten haben und weiterhin Hilfe benötigen, aktualisieren Sie bitte Ihre Bewertung oder verwenden Sie das Kontaktformular unter https://support.poliglu.com. Um Ihnen zu helfen, geben Sie bitte die folgenden Details an: - Für die Bestellung verwendete E-Mail-Adresse - Bestellnummer - Vollständiger Name Vielen Dank, dass Sie uns helfen, uns zu verbessern. Wir freuen uns auf Ihre Antwort. Poliglu Support Team
Pauline
May 21, 2024
Five star for customer care
I had the misfortune of having to give a poor review for the translating device purchased from Poliglu. It was impossible to connect it to my iPhone 13. This I realise is not the fault of Poliglu but with the application from Apple’s App Store. Joan from Poliglu in the USA took the trouble to phone me in Portugal and has offered a full refund. She also assured me that their technical department is working to resolve the issue with iOS operating system. I am completely satisfied with the service I have receive from Poliglu.
Response from PoligluMay 22, 2024
Hi Pauline, Thank you for providing us with your valuable feedback. We are pleased to hear that your concern was addressed to your satisfaction and we truly appreciate your input towards our continuous improvement. Should you have any further inquiries or require assistance, please do not hesitate to reach out to us. We are always here to help. Thank you once again and we wish you a wonderful day ahead. Poliglu Support Team
customer. Terry V.
May 21, 2024
Shipped fairly fast
Shipped fairly fast. Nicely made. Clear voice. Works well.
Response from PoligluMay 21, 2024
Hi Terry! Thank you for taking the time to leave a review! We are thrilled to hear that you are satisfied with the speed of shipping, quality of the product, and the clear voice and performance of the Poliglu Instant Translator. We hope it continues to serve you well in all your translation needs. If you have any questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Poliglu! Poliglu Support Team
Nadene A.
May 13, 2024
Bought 4 Poliglu Translators now ripped off
Bought 4 Poliglu Translators all with warranty. I didn’t open them straight away when I got them in September last year. Opened and downloaded the app last month to find the app doesn’t go past the loading phase on my iPhone 14. I trouble shooted through all web searches before contacting them. They told me to do what I had already done and nothing worked. Then “oh well sorry” was their response. Then when I said “I have spent over $500 on these devices and warranties, should that not include the fact that they are unable to work on my phone?? Apparently not!! The device works, they said, it is the app that doesn’t, so warranty doesn’t cover that. But in every ad on social media, the product in used in conjunction with the app, so if the app does not work how can I use the translator?? They have told me to download the MUAMA Enence app instead, which I have done, but it is glitchy, the sound is sketchy, the quality is poor and it constantly freezes. I might as well use Google Translate!! So now I have $500 worth of products I cannot use because the returns policy has expired even though the warranty hasn’t!! Dirty scammers. And I bought these for our family overseas holiday so disappointing!!
Response from PoligluMay 13, 2024
Hi Nadene, Your feedback is valuable to us. We've made efforts to resolve this issue by reaching out via Trustpilot, but we haven't received a reply. If you haven't received our emails and still require assistance, please update your review or use the contact form at https://support.poliglu.com. To assist you, please provide the following details: - Email address used for the order - Order number - Full name Thank you for helping us improve. We look forward to your response. Poliglu Support Team
Henry L.
May 11, 2024
Customer service never returned calls…
Customer service never returned calls or email. In regard to the product, it was fairly priced, delivered in a timely manner, easy to install and understand Also translates several languages very quickly. However, when I played the translation back, the programed voice is spoken extremely fast- too fast to comprehend. Tried contacting Poliglu support several times and nobody to date (over several weeks) has not gotten back to me. If they had I would have given them a much higher rating. But any product, no matter how great, without service cannot be recommended.
Response from PoligluMay 13, 2024
Hi Henry, We value your feedback. We've tried to resolve this issue by reaching out to you on Trustpilot, but we haven't received a response. If you haven't received our emails and still need assistance, please update your review or contact us via https://support.getpoliglu.com. Please provide the following information to help us check your order details: - Email address used for the order - Order number - Full name Thank you for helping us grow. We look forward to hearing from you soon. Poliglu Support Team

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