Polar Dive USAReviews of polardiveusa.com

First, I will say my unit did not work upon arrival. The chiller truly wouldn't even have water flow. It somehow magically started working a day later. Second, they prompt for reviews by sending free products. I got a whole pod (not chiller, but still) just for leaving an initial positive review. I am 5' 6" and 110 pounds... and a woman. I expressed my concerns to them and they would only POSITIVELY reguritate what I had said back to me what I had said, (including my height, weight, and what I was doing as a routine), and then tell me to check with a doctor. What typical doctor is going to know the true ins and outs of plunging? Especially for a woman? There is no information given with the unit and there was no telling me in the multiple emails we exchanged that I was doing it very unsafely, which I was, even at 54 degrees. I am too thin and they should have, as a company that solely sells plunging equipment, been able to tell me that it was unsafe. I made the decision to stop on my own after further diving into literature (the very little that is out there) and asked for a refund. They made it sound very difficult to return the equipment, saying it had to be in original condition. How is it in original condition if I've been using it? They also told me they would not cover return shipping "as a small business". Just pass. There are other companies out there that sell things that look literally just like theirs. Don't think you're limited!

I spent most of 2025 thinking about buying a cold plunge. 2026 was the time to make the move! After doing my research, I picked Polar Dive. Set up was done just by me and it was pretty simple to follow some of the directions that I got on YouTube. Polar Dive cold plunge is a great way to start adding cold therapy to your own personal wellness. I think for the price what you get from Polar Dive, Polar Dive delivers! Also, having the wifi access to check and set the temperature is great!!

As one who considers himself an athlete, I have tried ice tubs in the past. When I saw the price of the upgraded model of your tub, I just had to do it. So far, it has been well worth it the cost. The set up was easy and quick.

Purchased the tub and chiller with ease and very simple to put assemble everything. Customer service was outstanding as well with info and response time on my order

The communication between customer service and myself was always fast, professional, and friendly. When an issue came up with delivery of my polar dive pro they were quick to address and fix the issue. I love my polar dive and the chiller pro. The built in filter means the water stays cleaner longer and being able to chill the water saves me money on ice and the headache of the guessing game at what the temperature is going to be. I get done with my workout at my home gym and go straight into the polar dive.

I don’t give 5 stars often, but polar dive is different. From the moment I reached out before purchasing anything, they have been extremely helpful and kind. They truly put customers first and operate exactly how a business should.

I "was" really interesting in them, but went another direction. I have tried multiple times to get them to stop spamming me on my email. Unsubscribe for months, they just keep sending emails, daily, if not multiple times in one day. I will never use this company because of this now. They have become annoying!

I have the Polar Dive V8 Chiller that I connected to my stock tank cold plunge. I’ve been very happy with the unit and I recently developed an issue with air in the line which led to me changing out the plumbing. I was stumped on a circulation issue and contacted Polar Dive for help. I had contacted them before with a question and every time they are incredibly responsive! Tyrell helped me diagnose the issue and they sent me a part free of charge to get me back up and running. Customer service is top notch from everyone on the team that I’ve interacted with.