Keicha M.
Terrible product and no customer service …
Update 7/29/25 - I am updating my original review to 3 stars. While my original situation (see below in this review) was beyond non-ideal, Max, their stated COO, reached out per my original review and experience. He took the time to talk to me on the phone, listened to my situation, and had a new chiller expedited. He even sent a second tub at no charge, which was unexpected! I am just now using the new set up, which the set up is fairly straightforward and easy, so let's hope my original situation was a fluke of equipment issues. I may come back and bump up one more star if it works for longer than a few weeks! Original post 6/24/25 I ordered the tub with cooler and the cooler stopped working less than 2 weeks from set up. I couldn't get a person on the phone and only received communication via email. They made me ship the cooler back before they would send a replacement. They received the cooler over a week ago and no communication or replacement. Do not order from this company!!!