Our mission is to build a marketplace for a community of people that love animals! We want to be able to provide our customers with a unique and personalized gift (metal cards, canvas, blankets) that resonates with their passion. Getting a hand drawn piece of digital art is unlike any other gift out there.
pokepetshop.com (pokepetshop.com) has 80 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingHome Goods Stores · Delray Beach, Florida
Excellent
Home Goods Stores · Orlando, Florida
Excellent
Home Goods Stores · Sarasota, Florida
Excellent
Home Goods Stores · Fort Lauderdale, Florida
Excellent
80 approved reviews, newest moderated first
Vi N.
My first order they cancelled and said there were no details. I reordered in hopes of getting it in time for a Valentines day, they had an issue with my address and then said I needed to fill out customization again when I already filled everything out. I have been emailing them back and forth for almost two weeks. Terrible customer service lets see if I even get it on time correct details and all after reading everyone elses’ reviews.
Anna M.
Ho ordinato un regalo per San Valentino il 21/01 e dicevano che sarebbe stato spedito in 5/7 giorni. Ah, consegna garantita prima di San Valentino. Ad oggi ancora nessuna notizia e continuano a prendere tempo via mail scusandosi di qua e di là. Costo esorbitante per un servizio orrendo. Però le loro mail su promozioni/idee regalo continuano ad arrivare in modo fin troppo insistente.
Jasmine A.
Orders within guaranteed shipping for Valentine’s Day, still haven’t released my parcel. Not responding to my requests for updates. Also would need to pay import duty on an international ship to the UK, which was not clear when I ordered. Complete scam.
Miss T.
Scam! Do NOT order from here!
Jessica W.
Ordered 18/01, sent an email with a screen shot of the details I had filled in the just to double check they had received the right information and today 29/01 had an email saying they’ve cancelled my order as I hadn’t given any details?! I’ve not got under 2 weeks to try and get another personalised gift!!!
Response from pokepetshop.comFeb 6, 2025
We sincerely apologize as this is not the experience we want you to have. As a courtesy, We reached out to you via email to further discuss your order. Thank you!
Kornelia M.
Such amazing customer service! My first card arrived slightly damaged, and the design wasn't to my liking, so I emailed and straight away recieved the help I needed to redesign the card and get a replacement! Suoer helpful and friendly and the card I received in the end was perfect! So detailed and the text very clear, my boyfriend loves it :)
Joris L.
1 mois et demi de retard , on ne répond pas à mes mail ! Aucun suivi du colis , et bien sûr quand je reçois mon colis on me demande de payer 15 € de taxe d’importation c’est la cerise sur le gâteau à plus jamais. Ne commander pas !!!
Response from pokepetshop.comFeb 6, 2025
We are sorry to hear this from you. We want to make it up to you by checking what we can do on your order. Our records show that we have refunded the 15 € import tax. I hope this helps. Thank you!
Julia
Bought from them on 9/12/24 and still no show of the product and their site doesn't help with tracking the package.
Response from pokepetshop.comFeb 6, 2025
We are sorry to hear this from you. We want to make it up to you by checking what we can do on your order. Please let us know what is you order number so we can reach out to you. Thank you!