PokegramReviews of pokegram.net

Thanks, great price. First order was lost in shipping and a second was sent out promptly.

Ordered some silver tempest booster boxes and I pulled the Lugia alt art I was so happy !!!

Based on the falsities shared by Pokegram in response to my previous review, and because I cannot seem to directly respond to their response, I am writing this follow-up review to my review from March 31, 2023: On February 5, 2022, I purchased 1 UPC Acrylic Case, 3 ETB Acrylic Cases, and 2 Booster Box Acrylic Cases from Pokegram. I received the order on February 16, 2022, and opened the order on February 26, 2022. Upon opening the order, one of the ETB Acrylic Cases was founded to be in a damaged condition, at which point I reached out to Pokegram. Here are all of our messages: - February 26, 2022 at 11:05am PST - Message from me to Pokegram: "Good afternoon. We opened up one of the ETB acrylic cases we ordered and it is damaged. There is a large crack in one of the sides." - February 26, 2022 at 11:06am PST - Message from Pokegram to me: "Hey Steven, that is terrible we are very sorry about that! Unfortunately we did sell out of those so we won’t be able to replace it but we can definitely refund you if you’d like to return it to us!" - February 26, 2022 at 11:09am PST - Message from me to Pokegram: "Thank you for the quick response. Do you plan to get more in stock in the near or distant future? I’d prefer to replace it, even if it’s at a later date." - February 26, 2022 at 11:10am PST - Message from Pokegram to me: "Yes! We have our restock coming in next month, it is on the way to us by sea so we don’t know the exact date it will be here" and "We can definitely replace it for you then!" - February 26, 2022 at 11:12am PST - Message from me to Pokegram: "Okay, great! Will you be able to reach out to me when you have them ready for a replacement? Thank you!" - February 26, 2022 at 11:13am PST - Message from Pokegram to me: "Sure can! Is [my email address] a good email for you still?" - February 26, 2022 a 11:13am PST - Message from me to Pokegram: "Yes, it is! Thank you so much!" - February 26, 2022 at 11:15am PST - Message from Pokegram to me: "Perfect! Thank you so much for your patience and understanding, and again we are very sorry about the inconvenience, we will make sure to replace it for you ASAP!" - February 26, 2022 at 11:15am PST - Message from me to Pokegram: "No worries, it happens! I greatly appreciate the quick response!" - March 28, 2022 at 4:49pm PDT - Message from me to Pokegram: "Good evening, Following up about this. Thank you!" - March 28, 2022 at 5:16pm PDT - Message from Pokegram to me: "Hey Steven, still haven’t received our restock, we will reach out once we do" - March 28, 2022 at 5:16pm PST - Message from me to Pokegram: "Okay, thank you." - January 16, 2023 at 10:23am CST - Message from me to Pokegram: "Good morning, It has been nearly 10 months and we still have not heard back about this issue. We saw the item restock at least once. At this point, please issue a refund for the damaged item so we can move forward. Thank you for your time." - January 19, 2023 at 8:51am CST - Message from me to Pokegram: "Good morning, Following up about this." - January 20, 2023 at 7:06am CST - Message from me to Pokegram: "Good morning, Following up about this for the third time." As shown from sharing all of our messages, Pokegram's response to my previous review is based on falsities. Pokegram agreed to replace the damaged item, and never referenced any policy about not refunding or replacing damaged Acrylic Cases. In addition, Pokegram never sent me 100s of emails, and I only persisted with my request for a replacement because Pokegram agreed to replace the damaged item. To be clear, Pokegram will never have my business again. An apology would have sufficed, but instead, Pokegram chose to respond to my review with falsities. I am even more disappointed than before. Shameful.

These guys are legends. Awesome streamers. Great values. Awesome website. 10/10 every time

Would not recommend these people at all. Discussed with them over a month to purchase a product. I asked if they could double boxed it and they said thats fine but we will message you when we find a box for it. The amount of time it takes to find a box should be a day not a month. Then they just increase the price and straight ignore every message never get back to you. I messaged multiple times and no reply at all. The communication is horrible and they straight lie to you. The reply makes no sense. As i never asked for a discount? Not sure why your even lying now. Plus your response proves i had a genuine experience there? So why remove this?

Very fast shipping and great price!!

I am a Pokémon investor look for it not only deals online but reputable companies that will deliver a quality product undamaged while having strong communication and honoring situations that arise. In my situation I was buying a case and the night before I couldn’t get the payment processing to work and they had increase the price the next day and when I communicated with them they honored the price that they were discussing with me via chat. That shows that they’re not just here scrambling for money but their customer service focused which is a huge huge plus for me. Great job guys looking forward to purchasing more product from you.

Great processing and shipping time! Packaging was pretty good. Could have been a bit better and more secure to help keep sealed product more mint. One of the booster boxes had a busted corner when I opened the package