Kevin L.
Customer service Response
I ordered ETB acrylic protectors 3 total 2 came perfect couldn’t ask for better quality 3 one came cracked asked for a replacement got one but came in worse condition like shattered on top of one side. Emailed them back about the replacement case being broken still haven’t gotten a reply after a week. Other than I love everything else they sell and do. Booster boxes from them gave me some of my best pulls and you can’t beat the price. Other than the customer service when something goes wrong this place is great.
Response from PokegramApr 24, 2022
Hey Kevin, we are very sorry about your experience, we put customer service at the top of our priorities, and I can confirm we did not receive any email from you the second time, please email us at [email protected] and we will make sure you get your 2nd replacement ASAP! Other than that thank you very much for your feedback, we appreciate you and happy to provide unbeatable prices and fast delivery. Thanks, Alon.