PodiumReviews of podium.com

Fantastic features and functionality. It is a bit expensive for a very small business but I'm staying with them for now.

Our business, Alabama Furniture Market - Huntsville, swears by Podium! We enjoy the ease of being able to work remotely to take care of our clients. Being able to make internal notes, message internally to our team and having a client's conversation (voice and text) all in one thread makes running our small business a breeze! What started with using the platform for reputation management only turned into having Podium run our entire CRM!

Calipso Pools & Spas has had a pretty good experience with Podium. We primary use the basic package for review requests and the messaging system which we find very helpful to remain in contact with our community. Mira who opened our account was amazing and still takes our calls if we ever need. Sam, our account manager has also been very helpful to work with!

Great team helping to drive success for our business!

⭐️⭐️⭐️⭐️⭐️ Excellent Platform for Streamlined Customer Communication We’ve been using Podium since 2024, and it has been a fantastic addition to our business. It makes customer messaging across our social media and website completely seamless. Having Shopify order confirmations and all customer communications in one place has made it incredibly easy to track each customer’s journey and respond to enquiries quickly. Since joining Podium, our 5‑star Google reviews have increased significantly, which has boosted consumer confidence and brought in more customers. We’re very glad we found Podium—highly recommend it to any business looking to improve communication and customer experience.

My customer relations rep, Jeremy, is always available… either by text or phone. Knowing he’s only a click away for a simple or more complex issue I’m having is very reassuring. I’d have to say 99.9% of time it’s my lack of knowledge and it’s a quick adjustment to our settings. We’ve been Podium customers for several years and it’s been great experience. We have webchat, payment processing and our phone service with them. We will continue to stay with them as long as the service is as exceptional as it is today. I would recommend Podium everytime!

I like it. I've used other call center tools and Podium is the most used friendly, in my opinion.

Podium is my number one employee. It handles my messaging, phone calls, text campaigns—and it lives in my pocket. It runs 24/7, never asks for a break or a pay rise, and levels up my business without the need for a massive workforce. From automated customer interactions to order updates and tracking notifications, customers always know exactly what’s happening with their order. That transparency creates confidence, better experiences, and a stack of 5-star reviews. Happy customers = higher trust. Higher trust = more sales. Market-leading trust score. Maximum efficiency. Winning.