PodiumPodium is a privately held technology company headquartered in Lehi, Utah that develops cloud-based software to help businesses modernize customer interactions, such as messaging and customer feedback, and improve their online reputations.
Podium (podium.com) has 359 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing359 approved reviews, newest moderated first
Cam K.
Great software, great support. One star off as it’s pretty expensive and it hasn’t quite hit the mark for me in terms of centralising all my comms in one place. Still a great bit of kit that will allow out business communications to grow.
Lisa
Podium is a great online forum to communicate with customers. AI answers could definitely use some work. Often time customers will ask something and AI will not directly answer the questions and kind of leaves the customer hanging. Otherwise I think its a great tool! I've been using it almost since the very beginning.
Anna
Podium makes my job easier by being able to use the text feature.
scott
Well podium made good on all issues so I give them 4 stars for that.Overview podium offers great credit card processing their other services didn't work so well but I accept some responsibility so it was time to move on
DG
Love this platform for my job! Easy to use!
Haley C.
Podium has been a fantastic partner for our business. The platform is intuitive and easy for our entire team to navigate, which made onboarding a smooth process from day one. Their support team is consistently responsive and genuinely helpful whenever we need assistance. What really stands out is their commitment to innovation — they're always evolving the platform and embracing new technology, which gives us confidence that we're working with a forward-thinking partner. Highly recommend Podium to any business looking for a reliable, user-friendly SMS solution!
Shag
Great software and AI system. Lacks a few feautures and take forever to get them fixed, but overall, the best in the market.
Kyle H.
Highly expensive and shady billing practices. They promise the world and fail to deliver, but you get locked into 12 months, so you can't even cancel once you realize how bad the software is.
