PlushRugs Reviews | Read Customer Reviews of plushrugs.com

PlushRugsReviews of plushrugs.com

4.5680 reviews
Decoration & Interior
644 Locust St, Lawrence, Kansas

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PlushRugs

About PlushRugs

PlushRugs has been serving customers since 2008. We specialize in area rugs. By focusing on one product, we can better meet the needs of our patrons. Our experts can answer any questions you have relating to area rugs. In fact, we encourage our customers to ask questions so that they are knowledgeable about their rugs and ultimately make the purchases that they feel good about and work out best for them.We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.

PlushRugs (plushrugs.com) has 680 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: plushrugs.com
Website: plushrugs.com
Category: Decoration & Interior
Location: Lawrence, Kansas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 41% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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PlushRugs reviews

Showing 52 reviews with 1 star · Clear filters

cc
Dec 10, 2024
I ordered two rugs and only received…
I ordered two rugs and only received one. Both rugs were showing the same tracking number but were to be delivered on different days which I would think it would have two separate tracking numbers. When going to the Fed Ex site to report the missing package, it doesn't work.
Response from PlushRugsDec 10, 2024
Good Afternoon Christina, I am very sorry for any frustration or issues with your order! After speaking with customer service, I see you are already in touch with them and they have relayed that the second rug on your order never actually shipped nor was tracking provided. The warehouse just let us know the second rug on your order was out of stock and no longer available for shipment. Our customer service team will ensure you are able to re-pick another rug or issue a full refund for the item that wasn't shipped. - The PlushRugs Team
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Brenda
Oct 11, 2024
The colors in the rug were nothing like…
The colors in the rug were nothing like the colors in the pictures. I was very dissapointed.
Response from PlushRugsOct 11, 2024
Hello Brenda, I'm sorry to hear you are unhappy with the rug you received. Have you had a chance to reach out to our customer service team? I'm not showing any communication as of this morning. We would be more than happy to assist you with the return of the rug. - The PlushRugs Team
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Kat L.
Sep 16, 2024
Put accurate dimensions on your…
Put accurate dimensions on your website. Package better so items do not get ruined in transit. I’m shipping the rug back and you will probably throw it in the dumpster. What a waste of energy. After being hounded for a review my review has been criticized because I did not initially mention the problems with rug size when dealing with plush rugs. It’s an accurate review and a real issue.
Response from PlushRugsSep 17, 2024
Good Morning Kathleen, I'm sorry to hear about the issues with your rug. I've reviewed the notes and your past communication with our team and see here that you never made any mention of a sizing issue with your rug, as you had filed a claim due to a puncture/cut in the rug. With regards to the claims process, our vendors make the determination whether or not to have a rug returned. I see in your communication you were hoping to donate/dispose of the rug yourself. I'm very sorry we weren't able to accommodate this request. However, once the item is heading back in transit, your order will be refunded in full! - The PlushRugs Team
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Sarah
Aug 14, 2024
Cancelled my order after I ordered
Cancelled my order after I ordered
Response from PlushRugsAug 15, 2024
Hey Sarah, I'm so sorry to hear your rug was not available, I know that can be super frustrating! I'm going to have our order supervisor reach out to you for additional assistance with this issue. I believe the rug may have been discontinued and we didn't find out until after the order was placed, but I'd like to be sure this is handled with additional care. - The PlushRugs Team
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Patricia
Jul 25, 2024
Rug with Uneven Border
I ordered a rug with a border - which was even all around the edge. When the rug came 3 sides of the border were the same and the 4th was much smaller. PlushRugs did agree to take it back and sent me a FedEx label. But the packaging and sending were up to me. Quite a hassle. I hope to be refunded soon.
Response from PlushRugsJul 26, 2024
Hello Patricia, Thanks for leaving us a review, I'm very sorry your rug didn't arrive as expected. I do see our customer service team was able to get your return accepted quickly and a complimentary return label was supplied, as well your full refund was issued 7/25 once the item showed in transit back to our warehouse. Please let us know if there's anything else we can do to improve your experience, we're always here to help. - The PlushRugs Team
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Katy
Jun 30, 2024
I wanted to cancel my order a few hours…
I wanted to cancel my order a few hours after placing it. I was told my order had already shipped and I would be charged a 10% restocking fee. I think this is really bad business.
Response from PlushRugsJul 1, 2024
Good Morning Katy, I'm sorry you didn't have a great experience ordering with us. When orders are placed we unfortunately cannot guarantee they can be cancelled as our warehouses do their best to ship out as quickly as possible. Your order was placed on June 20th at 9:11 AM CST and was in FedEx's possession by 12:00 PM that same day. I do see a complimentary return label was supplied and I wanted to mentioned that we offer the option of accepting store credit to have the restocking fee waived. - The PlushRugs Team
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Alicia
Jun 4, 2024
I am upset to find out the rug I…
I am upset to find out the rug I ordered is out of stock AFTER ordering it and waiting a week. To find out you won't have it for a year is insane.
Response from PlushRugsJun 4, 2024
Good Afternoon Alicia, Thanks for leaving us a review! The 8x10 rug was advertised as back-ordered at the time you placed the order. After we processed your order and spoke with our warehouse to check restock status, we conveyed that the estimated restock date was currently roughly 1 year. I'm so sorry we were unable to fulfill your order sooner and appreciate you giving us the opportunity to earn your business. - The PlushRugs Team
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multi time C.
May 21, 2024
Rug was supposedly shipped on May 14…
Rug was supposedly shipped on May 14 and tracking no does not work.
Response from PlushRugsMay 21, 2024
Good Morning Teresa, Thank you so much for being a return customer, I do apologize for any issues with the tracking you received. I do see here you have an order for a 9x12 Log Cabin Rug, that was marked as shipped on May 14th. Per the carriers tracking link that was provided via email, the shipment was confirmed picked-up on May 16th from our warehouse in CA and is currently in transit. The estimated date for arrival at the delivery terminal is May 23rd. Once the rug arrives to that terminal and is processed, the carrier will call you to schedule delivery. I will have my customer service team contact you directly to assist with accessing the tracking site as well as provide the current tracking information for your records. - The PlushRugs Team
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