Robin
No shipping notification
I am not sure if I received the 20% off sale price over the Memorial Day weekend. Also, the company that shipped the rug did not wrap it in plastic before placing it in shipping box. They did not notify me when it would ship or provide delivery updates. Fed Ex dropped it at the end of our driveway and a severe thunder storm took place the same day. My rug was soaked!!
Response from PlushRugsJun 3, 2024
Good Morning Robin, I'm so sorry to hear of your experience, this is not an acceptable situation at all. I do see that our customer service team is already assisting you with the issues you mentioned above. We will ensure the issue is fully resolved to your satisfaction. I did want to confirm the 9x12 rug you ordered was processed with the the advertised sale price at the time of the order. - The PlushRugs Team