PlushRugsReviews of plushrugs.com

Response from PlushRugsSep 22, 2025

Good Morning Carrie, I’m very sorry for the frustration this has caused. When your order was placed, our site reflected one piece available, but when we submitted the order to the Nourison warehouse, they informed us that unfortunately the item was already out of stock. I know explaining how we manage inventory doesn’t change the situation, but I want you to know we work hard to update stock levels from all of our warehouses every day. When quantities get down to a single piece, we always recommend reaching out before placing an order so we can physically confirm availability on your behalf. - The PlushRugs Team

Response from PlushRugsSep 15, 2025

Hey Donna, I'm sorry about the issues with the incorrect rug being shipped to you. After our team worked with the manufacturer, it looks like there was an issue with the SKU's we had assigned to the rug you ordered. With that said, it absolutely is on us and we are working to get this fixed as quickly as possible for you. With regards to us scheduling a pick-up for the rug, we can offer this at no charge given the circumstances. I don't see any communication in our system showing we received this request from you that you referenced, but I will alert our CS team and have them contact you with the offer for no cost pick-up. - The PlushRugs Team

Response from PlushRugsAug 22, 2025

Hey Cary, I apologize for any inconveniences regarding the stock of the rug that you ordered. We completely understand how important this is when it comes to a large project. However, I have reviewed your order and I do see that at the time you placed the order, the item was advertised as out of stock with an estimated restock in February 2026. We still allow an order to be placed for back-ordered rugs as it allows our customers to have future stock allocated to their name. This does include taking payment at the time of the order, even for pre-orders. I'm sorry things didn't work out this time and hope we get a chance to work with you again in the future. - The PlushRugs Team

Response from PlushRugsJun 17, 2025

Hello Denyse, Thanks for taking the time to leave us a review, I'm sorry your rug hasn't arrived just yet. I do see that your rug shipped with one of our freight carriers and began transit on 06/07. Per the tracking we sent you, it is at the local delivery terminal and should be getting scheduled for delivery today or tomorrow. I see that our team is in communication with you as well. We will make sure you have all of the necessary information to get this delivered as soon as possible. - The PlushRugs Team

Response from PlushRugsJun 10, 2025

Good Morning Thomas, I'm not sure if there is some form of miscommunication happening, as I've checked both our email and phone records and we haven't received any communication from you regarding a request to return your rug sample. As well, we do allow for returns on rug samples, our team would not deny this request if received. I will have one of our team members contact you directly to get you taken care of. - The PlushRugs Team

Response from PlushRugsMay 12, 2025

Good Morning Kamala, Thank you for leaving us a review about your order experience. I am very sorry for the inconvenience with your rug order being cancelled. We originally believed your rug to be back-ordered and discovered shortly after the order was placed that the manufacturer had discontinued the rug without notifying us. Your order was cancelled and fully refunded. Since your order included a free rug pad and the item ships seperately from our rugs, it did unfortunately get shipped prior to us realizing the order would need to be cancelled, so a complementary return shipping label was provided. If needed we are happy to also schedule a pick-up so you don't need to deal with any further inconveniences. Please reach out to us directly if this is necessary. - The PlushRugs Team

Response from PlushRugsMay 8, 2025

Hey Daphna, I'm so sorry to hear about the troubles with your rug. I cannot see here that you've reached out to our customer service team about these issues, so I will have one of our team members reach out to you right away. - The PlushRugs Team

Response from PlushRugsMay 8, 2025

Hey Jessica, I'm so sorry hear about the frustration with your order. I've spoken to our team and do see that the rug you ordered only had 1 piece left in stock and when our warehouse went to pull it from inventory and inspected it, it was not viable for sale. Also, with regards to the free rug pad, you were instructed to keep it at no cost to you and your refund was issued in full. If there's any additional discrepancies or concerns, please reach back out to our customer service team. - The PlushRugs Team