PlushRugsReviews of plushrugs.com

Response from PlushRugsMar 10, 2025

Hey Lori, Thanks for taking the time to leave us a review. I'm sorry to hear about your issues with the improper delivery. After doing some digging I do see here our customer service team has already initiated a replacement for you that should be leaving the warehouse very soon. Please let us know if you need anything else in the meantime. - The PlushRugs Team

Response from PlushRugsFeb 10, 2025

Good Morning Judy, We apologize that your order took longer than expected to be delivered. It looks like your delivery area is a less common lane for our specialized freight carrier and there were a couple of delays getting it there. I do see our carrier has you scheduled for delivery this week. If you encounter any further issues please do not hesitate to reach out to our customer service team and we will get involved. - The PlushRugs Team

Response from PlushRugsDec 12, 2024

Hello Suzanne, Thanks for your review and the information regarding pricing. I'll have my customer service team reach out to you regarding the price you found elsewhere to see if we can assist! - The PlushRugs Team

Response from PlushRugsDec 6, 2024

Hey Kate, I'm sorry the rug didn't meet your expectations! If you'd be open to reaching out to our customer service team we'd love to get more feedback and some pictures of the rug you received that way we can review the images we have on our website. If you decide to change your mind with regards to a return, please let us know, we're here to help! - The PlushRugs Team

Response from PlushRugsOct 4, 2024

Hey Lauren, Thanks for your review and letting us know of your experience. I do see your order was placed on Saturday the 22nd, was shipped on Tuesday the 24th and delivered on Monday the 30th. Per our site, your item was to ship in 1-2 business days and transit is estimated to take 3-5 business days. Your order fell right in line with the estimates we provide on our site. We will continue to do everything we can to ensure orders ship and get delivered as quickly as possible. We appreciate all of your feedback! - The PlushRugs Team

Response from PlushRugsOct 4, 2024

Thank you for your feedback and understanding. We apologize for the disappointment caused by the item being discontinued, but we're glad we could quickly notify you and process your refund. - The PlushRugs Team

Response from PlushRugsSep 19, 2024

Good Afternoon Cindy, Thanks for taking the time to leave us a review. I completely understand where you're coming from. For our free rug pads, the largest size we have available is the 9x12. I do apologize for any inconvenience this may have caused. - The PlushRugs Team

Response from PlushRugsJul 8, 2024

Hey Lynn, Thanks for taking the time to leave us a review! I'm sorry the rug isn't quite as plush as you were hoping. While pictures typically can help show the thickness of a rug, we also list the pile height of each rug which gives the exact thickness or "plush-ness" of the rug. Per the listing of the Lorrain Geometric rug, the pile is quite low. If you need any additional help, please reach out to us! - The PlushRugs Team