About PlusCup – Personalized Videos for Kids & Adults
At PlusCup, we create personalized videos that make every celebration unforgettable, from kids’ birthdays to heartfelt messages for adults. Each video features your chosen characters, customized with names, ages, and special messages, all crafted by our editors and delivered within 72 hours.Loved by families and individuals around the world, PlusCup brings joy, smiles, and magical memories to life, one video at a time. ✨ Create your personalized video today at PlusCup.com
PlusCup – Personalized Videos for Kids & Adults (pluscup.com) has 654 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
pluscup.com
Website
pluscup.com
Category
Video & Sound
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 6% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Hello I uploaded my daughter picture,but in video is different small child,I don’t know Hu is the child in picture,now I can’t show the video to my daughter.
Response from PlusCup – Personalized Videos for Kids & AdultsMar 8, 2026
Hi Aija,
Thank you for letting us know. We have edited the video and corrected the image. Please check the updated version we sent to your email.
If you need anything else adjusted, just let us know and we’ll be happy to help.
Thank you,
PlusCup Team
CS
Clare S.
I paid extra for rush delivery and they…
I paid extra for rush delivery and they sent me another child’s video. I am so disappointed.
Response from PlusCup – Personalized Videos for Kids & AdultsMar 8, 2026
Hi Clare,
Thank you for letting us know. We have edited the video and corrected the image. Please check the updated version we sent to your email.
If you need anything else adjusted, just let us know and we’ll be happy to help.
Thank you,
PlusCup Team
SA
Sherry - a not happy M.
Please don’t waste your money like I did. This review is real - no clue about others.
My child’s name was pronounced wrong despite my writing the pronunciation- it is not a difficult name. They said a long “a” rather than a long “e”. The video was supposed to be personalized at the beginning with Anna waking Elsa and saying it’s my daughter’s birthday and instead the video was generic saying “it’s the princess’s birthday”. I complained and nearly 12 hours later I got an email asking me to do a voice memo of my child’s name and they would do the video correctly. They never did. I consistently asked for a refund and I was never given one. I could not play the video that they sent since Elsa did not say her name right - in addition of lesser concern, the mouths of the characters in the video don’t line up with what the characters are saying. It’s like it’s part of the movie but they say things in a “dub over”. All of the time I spent trying to get this video done appropriately to no avail and no refund. I would NEVER deal with this company again. Never.
Added: I see the response and it is not accurate. There was NOT an immediate response. The response was sent at 4:37 pm. My communication was timely because I ordered the video for the morning of my child’s birthday. I clearly paid for expedited and stated we would be showing it to her before heading to Disney in the morning hours. It was not ever fixed on the day of her birthday and nothing in my communication was rude - it was clearly stating that the corrected video had to be sent before she had to go to bed in the evening (which it wasn’t - it was never corrected).
Response from PlusCup – Personalized Videos for Kids & AdultsFeb 14, 2026
We take feedback seriously, but it’s important to clarify the full situation.
When you contacted us about the pronunciation, we immediately asked for a voice memo to ensure we could match the name exactly as you wanted. This is our normal process, as written pronunciations can sometimes be interpreted differently. Even after receiving your memo, we were prepared to continue editing until it was correct. We regularly re-edit videos multiple times for customers to make sure everything is perfect.
However, instead of allowing us the necessary time to complete the correction, you began sending repeated emails within minutes demanding a refund. We handle edits in order, as there are other customers ahead in the queue. Corrections require time and are completed fairly and sequentially.
It is also important to state that we do not appreciate when our efforts are met with hostility or lack of respect. We work very hard to deliver personalized products, and we expect basic courtesy in communication.
Regarding the refund: you were refunded before this review was posted. Even if your bank has not yet reflected the transaction, refunds can take 24–72 hours to appear depending on your bank’s processing time. The delay is not on our side once the refund is issued.
We stand by our service and by the many families who have had positive experiences with us.
OA
olaide A.
Hello
Hello,
Please I make a mistake on my order PRH3ZIGXQ yesterday I have been trying to reach you but no response despite all efforts through the email I send and your website. I spell my email wrongly . Please reply my emails at soonest 🙏🏻
Also will I get my video latest on the 15th as my daughter birthday is 16th of February.
Please reply me asap .
Thanks with regards .
Response from PlusCup – Personalized Videos for Kids & AdultsMar 8, 2026
Hi Olaide,
Hi,
Thank you for your message. We did reply to your emails and corrected the email address on your order. The video was already delivered in time before the 15th, so it should have been received ahead of your daughter’s birthday on the 16th.
If you still need us to resend it, please let us know and we’ll be happy to help.
Thank you,
PlusCup Team
SH
Shakima
I am very disappointed
I am very disappointed, I purchased a video for my nephew 4th birthday a month before his birthday and now I don't have any access to the video that was created for him. I reached out to customer service and no reply and tomorrow is his birthday and I won't have the video for him to see which would've made his day. I want a refund 😕
Response from PlusCup – Personalized Videos for Kids & AdultsMar 8, 2026
Hi Shakima,
Hi,
We’re really sorry to hear this and understand how important it is, especially with your nephew’s birthday tomorrow. We did reply to your email earlier and sent the video to the email address provided at checkout. Sometimes the email can end up in the spam/junk folder or be missed.
Please check your inbox and spam folder, and if you still cannot find it, just reply to our email and we will resend the video to you right away so your nephew can still enjoy it. We’re here to help make sure you receive it.
Thank you,
Lina
HK
hani K.
Paid extra for the 24hour delivery of…
Paid extra for the 24hour delivery of my video and still got ik after 3 days so it was past My daughters birthday… and the cherry on top was at the end of the video they wrote the wrong name (Oliver)
Will never order anything again!
Response from PlusCup – Personalized Videos for Kids & AdultsFeb 3, 2026
Hi Khan,
Thank you for taking the time to share your feedback, we’re truly sorry for the frustration this caused, especially with it being your daughter’s birthday.
We’d like to clarify a few important points transparently.
The video was completed and sent to the email address provided at checkout within the promised timeframe. Unfortunately, the email address ending with @dmcc.ee was not receiving our messages, which delayed delivery beyond our control.
When you contacted us, it also took additional time to locate the order because the billing name was entered only as “Khlan”, without a full name, and we receive a very high volume of emails daily, which can sometimes slow down responses.
That said, we fully acknowledge our mistake at the end of the video where the wrong name was shown. This was an editing oversight, and we sincerely apologize for that. As soon as it was brought to our attention, we were ready to correct it immediately.
We understand how disappointing this experience must have been, and we’re truly sorry it didn’t meet your expectations on such an important day. Your feedback helps us improve, and we appreciate you bringing this to our attention.
PlusCup Team
DH
Danielle H.
Will not be using again
Will not be using again. I gave them the pronunciation of my daughter’s name, they got it incorrect. They requested a video of me saying her name correctly and it was still incorrect. Then I was told “that’s the best they could do!” How hard is it to pronounce Caleigh.. pronounced “Cali?”
Response from PlusCup – Personalized Videos for Kids & AdultsFeb 3, 2026
Hi Danielle,
thank you for sharing your feedback.
We’d like to clarify the situation for transparency. After receiving your pronunciation guide and voice recording, we revised the video and sent you the updated version. You later replied by email confirming that the pronunciation was correct and that the video was perfect.
We’re truly sorry this experience was frustrating, and we never want any customer to feel unheard. We appreciate your feedback and wish you and your daughter all the best.
PlusCup Team
SP
Shumi P.
Incorrect age on the video
Incorrect age on the video. I've emailed for correction, it was disappointing and poor attentional to detail.
The company should send file for approval first. The voice-over is fine but they got the birthday number wrong.
Response from PlusCup – Personalized Videos for Kids & AdultsFeb 3, 2026
Hi Shumi,
Thank you for your feedback, and we’re truly sorry for the disappointment.
We’d like to clarify that once we received your email, we corrected the age and sent you the updated version promptly. As soon as the issue was brought to our attention, it was fixed.
Our videos are custom-made and personalized, which is why we don’t send preview files before delivery. However, we always offer corrections when something needs adjusting, and the voice-over being correct helped us resolve this quickly.
We sincerely apologize for the oversight and appreciate you sharing your experience, as it helps us improve our attention to detail.
PlusCup Team
