Rikki S.
Crappy quality, rude and dismissive customer service
Rush ordered a Bluey clip and it came through within 24 hours so good stuff. Starts off good but then the birthday song they dance to is so random and sung with an American accent which doesn’t fit with the theme at all. The song is awful as well. It then has 2 minutes of random clips from Bluey episodes just banged together. I emailed this feedback and received an email back saying it would be edited. 24 hours later I followed up and received an email back saying it couldn’t be edited. Why offer? It’s so bad I feel embarrassed showing it to my daughter…do not waste your money and the customer service is abysmal.
Response from PlusCup – Personalized Videos for Kids & AdultsMay 12, 2026
Hi Rikki, We’re really sorry to hear this, and we completely understand your disappointment. Thank you for acknowledging that the rush delivery was completed within 24 hours, but we’re truly sorry the final video did not meet your expectations. We understand your concerns regarding the birthday song, accent, and the ending clips. Some parts of our videos use pre-made edited segments, and unfortunately certain elements cannot always be changed after delivery, which should have been explained more clearly to you from the beginning. We also sincerely apologize for the confusion caused by our support responses regarding the edit request. That’s not the experience we want any customer to have. Your feedback is important to us and helps us improve both our videos and communication going forward. Again, we’re very sorry for the frustration caused. Thank you, PlusCup Team