PloxHostReviews of plox-hosting.com

Their support is horrible and their servers dont work at all. They flat out lied to my face about something and they didn't help at all.

Worst hosting ever... Cpu and ram on panel is like 1% but in game with 20players online you will have 5tps. To clarify something else, the same plugins and map on the new hosting work perfectly on a 6GB server. There is also imaginary bug called "Failed to verify username" which I solved by switching to new hosting.

I'm going to break this up into a few sections, just to explain it how poor this host is. 1. the site The site has been down/extremely slow and reliable the last 24 hours. This is EXTREMELY unacceptable as I am unable to control my server or send support tickets. The site has tons of broken links, empty support pages and just plain poor website design. The site can be tough to navigate (when it's actually up). It's hard to submit tickets, which brings me to the next section. 2. Customer Support. DO NOT BUY FROM THIS HOST. Their refund policy states they do not give refunds unless they cannot fix the issue (which in their terms means you don't get refunds). They will offer you store credit which is useless as their services are garbage. High priority tickets regularly take 24+ hours (if they even respond). You will not get your money back. If you chargeback via paypal there's a chance they'll fine you, and if they can't get that money their TOS states they'll sell it to a debt collector to get it. Oh, and they have your information from when you signed up. I'm sure they'll be more than happy to use that. 3. the server The multicraft panel is buggy (due to how they modified it, a few options cant be selected without deleting the footer element every single time) and the RAM usage meter is intentionally wrong. It consistently displayed more usage than what I was really using. probably to sell higher packages. The server has extremely glitchy. It constantly resets itself which is a problem above my power to fix. Running default minecraft the server crashes often with just one player. It's extremely unreliable. Final words? AVOID THIS HOST AT ALL COSTS. they're garbage and use scummy practices. UPDATE 12/10/2018: Since I wrote this review in August, This host has tried to take down my review 3 times. All three times they claimed they could not verify I was a customer. The first time, I successfully verified it. You can see at the top of this review it says I am a verified customer. Everything in this review is 100% legit. They have abused the system time and time again to remove my review. I was banned from their discord for posting a bad review on the review channel. I was banned again on an alt for asking why they ban/delete bad reviews. If this doesn’t tell you enough about the host, idk what will. EDIT 12/15/2018: Yet again, they try to remove my review. Including a long response full of inaccuracies. Time to break it down! --"Firstly we are unable to verify you are a client of our host as your reference number was invalid and you had not provided us with an email address as we had asked you several times. Any client of ours would know how to give us this information when it comes to reviews. Also, this is the only review you have made. " This is entirely false. I never provided ploxhost directly with any reference number. I have verified my review with trustpilot themselves, as you can see at the top of my review. "Any client would know how to give us this information" I know how to give the information. I gave it to Trustpilot and they confirmed it. Considering you threaten me later in the reply, you won't get my info. Sorry! --"Our site had not had any downtime as we currently have a 99.9 uptime the only downtime that our clients had experienced months ago when we were doing updated to the site. There were an email and announcement on our discord channel about these updates. If you were a client you would have fully been alerted about this and aware of this." This review is from august. Months ago. There was a huge downtime. I couldn't access your discord because 1. your site was down and 2. your discord links were expired. I never recieved any emails. --"As for our refund policy, we do issue refunds if you are not able to use your services within a 2-day time frame and you have contacted support, and we were unable to fix the issue you had. If we can fix the issue, we usually issue a credit instead, or if the request was not within a 2-day time frame, then credit is the issue instead. As the terms state, you have to contact support about your issue and have a reason for why you want a refund.' You don't issue refunds unless you can't fix the problem. And guess what: you never admit you can't fix it. Store credit is useless if your service is so bad. I contacted support and was refused a refund. I charged back because you didn't provide me with a good service. Take it up with my bank, not me. Enjoy wasting your time fighting it though. (time which could be used improving your service, like that matters lol) --"Chargebacks are against our terms as you are required to work with us on any issues you have with services before you issue a chargeback. In most cases, if you charge back without consulting with a service provider and we inform your bank you could get in trouble with your bank as banks require you to speak with the service provider before charging back for any services." I did try to work with you. You refused a refund. Chargeback time! Also, don't try and threaten me. --"We also have to pay an additional fee for chargebacks as well. " This wouldn't be a problem if you actually provided a service not worthy of a chargeback. --"Recently our multicraft panel has been updated and runs super fast now there are no bugs on the panel. As for the RAM usage, I think you are confused on what percentage is and the actual amount of RAM you are using. A percentage does not tell you how much RAM the server is using it's giving an estimated amount of RAM usage just because its a high rate does not always mean you are using a large amount of your RAM. There is also no way to set multicraft to lie about the RAM percentages this is all built into multicraft." You can easily fake multicraft. I used an in-game plugin to read actual ram usage and it was wildly lower than what you reported on the site. --'We will also not tolerate any fake reviews about our host. As of now, we have no way knowing you brought services from us and your review has some parts that do not fit in with the services that we provide. It's also fishy how this is the only review you have made and sounds a lot you attempt to create a false review." Nothing about this review is fake or fishy. I made this account SPECIFICALLY to share my experiences. You do have a way to verify this is real. Look at the "verified" at the top of the review. "your review has parts that don't fit in" So you're saying you don't host minecraft servers? Because thats the only thing I said I bought. 𝗔𝗴𝗮𝗶𝗻, 𝗺𝗼𝗿𝗲 𝗽𝗿𝗼𝗼𝗳 𝗼𝗳 𝘁𝗵𝗶𝘀 𝗰𝗼𝗺𝗽𝗮𝗻𝘆'𝘀 𝘀𝗰𝘂𝗺𝗺𝘆 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲𝘀. 𝗔𝘃𝗼𝗶𝗱 𝘁𝗵𝗶𝘀 𝗵𝗼𝘀𝘁 𝗮𝘁 𝗮𝗹𝗹 𝗰𝗼𝘀𝘁𝘀. 𝘆𝗼𝘂 𝗰𝗮𝗻 𝘀𝗲𝗲 𝗶𝘁 𝗶𝗻 𝘁𝗵𝗲𝗶𝗿 𝗿𝗲𝗽𝗹𝗶𝗲𝘀 𝗵𝗼𝘄 𝗯𝗮𝗱 𝘁𝗵𝗲𝘆 𝗮𝗿𝗲.

I ordered a Minecraft server and it took them 8 days to get my payment from me. In that time they charged me a second time due to it being "late" after 2 days. After contacting their support they told me that they couldn't give me a refund until the payment was finished pending. Five days later after the payment was done pending I contacted again asking for a refund. Upon my simple request for a refund, he went ahead and activated my service manually with the payment so they didn't have to refund me per their refund policy. "Since you have received your services we would not be able to refund you." I thought myself it was a pretty scummy move activating the service right after contacting him so they wouldn't have to refund me.

Do NOT use this website. All positive reviews on this are most likely fake. I bought a 5$ server and within hours it didn't even work. My connection to the website via browser and FTP transfer were cut off multiple times in a short 3 hour period. I consider 3 hours plenty of time to get their crap together and turn on the server. I repeat do NOT use this it IS illegitimate and my 5$ is gone. If you do, for any reason, you'd better hope paypal will refund you because Plox.host sure isn't going to. Update: Now they actually TOOK DOWN this review trying to shush me, so I need to give some more info on every step of their process. Step one: pay them with paypal (the only thing that works correctly in this process). Step two: run through your email and their website until you can FINALLY figure out the password for your server. Step 3: upload your ftp stuff for it to disconnect your client (through FileZilla and their website). Step 4: ultimately give up because even if support fixes this one problem (which I doubt because I didnt bother), there will likely be far more problems. Step 5: complain on a review website, respond to 6 emails begging you to change your review, and get your review taken down. Questions about the service? They ask you to recreate every problem and send screenshots and have an infinite chain of support emails that ultimately avoid fixing the problem. If this review gets taken down again I am giving up 'cause it's not worth it. To recap - No refunds, no legitimate service, (unless you call the "customer support" service), if you buy this after reading my review you are truly helpless.

I saw the amazingly low rates and thought to myself can't hurt to try it out, I was so wrong I bought my first server as a 4 GB server for a Modded Minecraft Server and the server ran fine... with one player but once people started getting on (5 Players) it would lag hard and I started looking into this and the "ram" you pay for isn't even the ram you get. If that wasn't so bad, I came back to the service when they released a 50% off sale for Black Friday and grabbed a 3GB VPS that I didn't use once and this VPS was bought with credits and never once used my paypal to buy the VPS but still one month after I was charged by Plox.host for a 3GB VPS for 7.88$ not even the amount I originally paid for which was 3.44$ and was called a recurring discount. After going back and fourth with their Billing Team I was told you can't receive a refund because you've already used our resources (1 Day) any other hosting service I've used woud refund me straight away for a situation like this. In conclusion Plox.host doesn't care for you and will fight to keep your money no matter what even if it hurts their reputation. Reply Towards Plox.host I was never contacted to help make my service work and when dealing with refunds the hosting service gave no consideration to the situation and thought only of the money at play. With the "Non-refundable VPS" that is only if your product is what it is made out to be and that your charging in the proper procedure.

Note: Host being re-reviewed. (8-8-18) I am re-writing this review because I felt the old review did not contain enough details about my experience with PloxHost. I am a verified customer, as seen on my badge above. I was scrolling MC-Market, a popular Minecraft forum site, and saw this hosting company. They had bad reviews but claimed they had new management, so I decided to try them out. I bought the 'Diamond' plan which was 6GB RAM, and more than enough to suit my needs. I logged into the server, and it took extremely long to load chunks, about five seconds. I thought this was just because I was logging in for the first time, so I disconnected and reconnected to the server. It still had the same problem with an extremely delayed login time. I tried doing many other things, including reinstalling the server, restarting my client, and restarting the server, but all of that failed. I tried contacting support, and they moved my location, but it still had similar problems. It also was not my ping time, because my ping was 30, which is extremely good with servers. I contacted support yet again, and they moved me to a VPS, which worked okay, but it had random spikes causing my server to lag when no-one was even on. After this experience, I decided to cancel my service. About six months later, I saw the company on MCM again and saw that they added KVM VPS. I decided to give them a try and ordered a VPS. I tried contacting support because I noticed they were lacking an essential feature called 'Reverse DNS', which is required to send emails to most people. It took about five days, and they finally told me that they didn't have the feature for KVM. I was furious and decided to cancel their service and to never use Plox again. I was also rudely treated by current and former staff, and some of the content was so rude that I can't say it here. They also tried to take down the review and tried to fake that I was never a customer and also said it was a former staff member but it was more than one member of staff. I would have considered takedown of this review if they nicely contacted me, but it's too late now. They never even said sorry about what happened, and if they still want to do that, they know my Discord and are always welcome if they would like to.