ellie
scam company
scam company, charged me 3 times for a 3gb/4$ server and then refused to refund me despite overpaying.. ended up charging 12$ for a server i used for less than a day cus i didnt want anymore of my money STOLEN, do not use

PloxHost Offers Reliable, High Quality Server Hosting with Industry Leading Support. Features including DDoS Protection, 24/7 Up Time, 1GBPS Network Speeds & more starting at only $1.50
PloxHost (plox-hosting.com) has 203 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 23 reviews with 1 star · Clear filters
ellie
scam company, charged me 3 times for a 3gb/4$ server and then refused to refund me despite overpaying.. ended up charging 12$ for a server i used for less than a day cus i didnt want anymore of my money STOLEN, do not use
Joe
Got charged, refused to initiate a refund and had to chargeback EDIT: As i couldn't reply, You Wouldn't recognize me because i chose to remain anonymous and would prefer not to have any further contact with you.
Response from PloxHostAug 3, 2024
Hi Joe, We're sorry to hear about your negative experience. After reviewing our records, we found no account associated with your name. Despite our attempts to reach out to you for additional information, we have not received any further details from you. Additionally, our billing team has no record of any refund request or chargeback from you or within the month you posted the review. We feel that your review may not be genuine, as we did not receive any direct communication from you. Our terms say to reach out to our billing team for refunds. You would also be aware that we do not randomly charge accounts without authorization or have a way of doing this. If you have utilized our services, you will know that you need to set up a monthly subscription in order to be charged automatically by us. This subscription can be canceled at any time through your account and works the same way as any other monthly services you pay for. We also provide reminders about upcoming charges 14 days prior to the due date. Therefore, you will be aware of an upcoming charge that will give you time to cancel your subscription. If you did indeed use our services and have any concerns to discuss, please feel free to reach out to our billing team at [email protected], as this is a concern for us, and we would like to make things right with any misunderstanding you might have had.
CS
Asked support how to download a bot so I could start using the NodeJS server. Didn't even take a second to read what I said and gave me an article I already read that helped in no way possible. Only if they took 30-45 seconds to read a 38-word support ticket to actually help.
Carmine
The "budget" plain is a joke. 10 GB Ram wasn't enough to keep 9 players (Paper 1.19), server overloaded even with zero players, the control panel constantly being stuck and all they can say is "optimize your server". The support is "ok", but only "ok". They wasn't able to fix a problem with a database that was impossible to use with PHPMyAdmin. This was a really awful experience, and I hope to get a partial refund. I don't recommend this hosting, look for another one.
Ben M.
Bought a 3gb server, and it didn't run very smoothly. Constant TPS lag, and player disconnects. The server would randomly disconnect all the players when another player would join. You can get more GB for less money from other server host. Bad customer service. Avoid!
Pixel
Ordered a VPS 48 hours ago. Still not online. Support says they need to set up more servers, but it has been days and still nothing. I can't tell if it's a scam where they intentionally sold services they can't provide, or if they're just really bad at IT, but I can't recommend them for anything.
Jarrod M.
I had a pixelmon server with them for about 6 months and the first month everything was running fine, but from the second month onwards I only started to experience issues, from server lagging behind to constant crashes. This made it un-playable and I lost a good few players. When I asked for help, they couldn't help me and I then got a plugin to monitor the ram and cpu, the ram I had was 6GB and its more than enough for the players I had on at the time, but later the ram got reduced to 5GB and I didnt notice till a player pointed out that the server is lagging and I then checked the ram allocation. So they took 1GB of ram from my server to give to someone else. Also the cpu of the server was at a constant 50+% causing even more issues. In short they oversell their servers and take your ram after a few months to sell to someone else, I wouldn't even recommend them for just friends.
Response from PloxHostJan 26, 2021
Hi Jarrod, I appreciate you taking the time to leave a review. We have no contact of you trying to contact our support regarding this issue. But I did want to clear something up. We assign your full memory to your container, and we never modify or edit your memory for any reasons. I did have a look at your service and it did have the full memory you purchased. I believe you were looking at your in-game GC memory and noticing the full amount (6GB) missing— you would be seeing around 5GB because that is the current heap size, this still means your server has access to the full 6GB you purchased, and can be used when the server needs it. This is simply how Java handles memory, and not controlled by PloxHost. I hope this clears up some things. If you wish to discuss more, you can reach out to us at [email protected]. Thanks, Mark
Lucifer
I went with PloxHost for hosting a very small one page-website. Where I wanted to link 2 domain names in. Because of the small size of my site I went with the smallest "Tier 1" package. Costing $-,80. On the main web hosting page they promised "Unlimited Control, Trouble Free, No Hidden Fees". However I quickly noticed I was only limited to assign 1 domain. Strange, I even asked to add my second domain on the checkout page thru the customer notes. Since they set-up the accounts manually, I expect them to read that, but they simply ignored this and took my money. After 3 days they answered me they will not refund and I should read their ToS and order sumary better before buying! For just $-,80 they do like this. And the next day they changed their website to show on the package itself that it is only 1 domain. This is not the only issue I have had with this hosting in less they a week. I have ordered a Discord bot hosting from them asswell. Again promising stuff like "Unlimited Control". Bot once you login to the panel you are stuck with a preset startup parameter for your bot. Not allowing you to manually install and uninstall packages or download your bot from your server or anything. For that I have also opened a ticket, 11 days later, still waiting for a solution. As they replied me with "I'm not sure, that'd be a question for *******." and then never came back. I waited 5 days and asked them for an update on my ticket. Now 4 days later still no reply (Ticket prior High). I do not recommend PloxHost for anything they offer since they fail badly at everything they promise the customer.
Response from PloxHostOct 4, 2020
Hi Lucifer, Please reach out to me to further discuss your experience.