schaker
Very poor to no support at all
Opened an account to integrate sms sending feature with our application; our application is a medical one that has a feature of notifying patients of their appointments through sms. First there were no test credits in the account. I tried purchasing 25$, the transaction was pended and they needed proof. I provided the company website, the address, and a copy of the credit card used. After days, they still needed personal ID. I provided my ID although it wasn't necessary since it's a company account and I'm just an employee. After days, the support said that they were not able to identify the ids provided, so i resent them again. After that support disappeared, nobody replies to the emails, i have opened several other tickets to reference that one, no one cares. They even closed the first ticket automatically ignoring my emails. I used another account i have to reference that account, nobody cares. That problem happened throughout Nov.8 2016 till now (Nov.25 2016), without any sign of Plivo. Meanwhile I have used Nexmo to develop my API, and integrate the sms feature. It's a decent company, support is a little slow but at least there is an online chat that replies to urgent needs. Unlike plivo which has only email support with no one on the other side.