PlivoReviews of plivo.com

Current Twilio customer. Tried to sign up with Plivo to test their service, and possibly migrate to it but immediately denied. We run a 12-year-old company that has never (EVER) spammed a client with even a newsletter and we sometimes use SMS to communicate with customers that specifically request this method of communication during support requests/tickets only. "Based on the information you provided regarding your business and use case, we are unable to provide you with service at this time. Our internal team has made the thorough reassessment , and this decision is final." Great business model, Plivo.

This company “fired” us after many years of partnership, simply because they didn’t like that we were getting too many incoming calls on our phone number that we registered with them. This sudden stop of service caused thousands of dollars in damages (since we used other services from them).

So many red flags here, glad I had this experience immediately. My account registration (just name, e-mail and password) was not accepted, literally based off of my business e-mail address due to factitious "anomalies" detected by their software... I was then offered an opportunity to dispute their findings(?) by supplying copies of personal identification, scans of the articles of incorporation for my LLC (NO!) or evidence of my legitimate business venture aside from the e-mail address that their AI software apparently lacked the intelligence to track back to my website and ultimately my LInkedIn and other social media business pages. I can't imagine anyone would ever willingly supplying this information to a random website, but in the event that they do, I found it quite worrisome that they conclude their rejection with a statement that even after signup any customer could ultimately be found to be infected with anomalies and have their paid account with all of their business information shut down. The cherry on top of this experience is their business address, right down the street from house in the Capital of Texas, they list it right at the bottom of the page. Ironically, a quick search reveals that they don't exist, not only in that location but at all and their business was located in India, but shut down... Be careful who you give your money to, just because they have a website on the internet does not mean they put the customers best interest first.

Bad Very Very Very Bad Experience. This is a Scam on their Pricing Part. Very Hideous and full of surprises. Well on their Pricing Page I have seen a Certain pricing for Domestic. And inside my account they are charging me based on International rates. Now when I reached support regarding that, no reply from 2 days. We already spent a lot of money integrating with Plivo Services. Kind of stuck for now. But They Suck. Also I would like to add: I have been told for 2 days to setup DLT and Registration PE Identity etc. But they are not listening that I am already a registered DLT and using SMS services in India for a long time, and their console is not letting me add my Sender ID and PE Identity. I have been using MSG91 for sometime, quite reliable. Remember before buying cheap is not always the best. Don’t make the same mistake I did.

beware scammers! - their status page is an absolute lie! they never ever report issues we face (and quite often it's a major issue e.g. not receiving calls from the biggest UK provider) - they over charge and refuse to issue refunds for services they don't provider because their system is not working properly. Just recently we analysed our sms traffic and there was over 2.5% messages with an unknown status (which apparently means it just got lost somewhere) yet it's absolutely acceptable for them to still charge for those. - they don't take any responsibility EVER! any issue you face you have to provide loads of examples (even though they have all the details already and could just check their logs). Then they just blame companies they work with - mostly carriers. - they don't have any monitoring in place. Every time there is an issue it's usually you reporting it first, then it takes couple hours for them to even read about it at which point it's usually ok again and they just close the ticket saying it was just a temporary issue. but what if there is an issue like this every week / month? Nothing! it's fine from their perspective and they will never do anything about it.

No joke... opened an account. I have a pre-existing call center solution that uses Twilio. Wanted to have it use other providers too. Literally opened the account, did nothing but hit upgrade account. Supplied the credit card, etc... Then they denied the account with no explanation... Not sure if this is a mistake, or whatever... I mean the product is already an existing product.

Be wary of their bait and switch tactics. When you create your account you will see many available phone numbers to purchase. Upon making a payment, thousands of them disappear. I opened 2 accounts, on my paid account I see no availability, on my unpaid account I see many available numbers for the exact same query.

I use plivo for a small project. It was okay so far, but then, they suddenly suspended my account out of nowhere. My app was using it for 1+ years and there was no change on my app. But they decided they don't like it, and suspended my account. The worst part was that it happened out of nowhere and it caused my app to crash for several days. I wasted several days contacting dumb customer service, only to be told that they don't want me.