Please & Thank YouReviews of please.co

This company is a scam. Be very cautious about purchasing merchandise with your tickets. We saw our associated show over a month ago and the distribution company lost the merchandise. Even with confirmation from the distribution company on this Please.Co refuses to acknowledge that I haven't received my merchandise and make me whole. Disgusting.

We traveled from Sweden for a VIP event in Deerfield, MA run by please.co and received no information about the event. I wrote to the venue beginning two weeks before. The day before the concert, still no info so I reached out to the venue quite nervous who gave me a text contact for please.co. They also sent a link to their events which show no VIP event at our concert, only one a day before at another venue. When I reached the agent I was told information was sent out on June 6 and to check my spam folder. It turned out there was nothing sent out about this event because of an error that they blamed on the venue, this did not explain why the event was not even listed on their website until I notified them of the error. Then I was sent a link that indicated I needed a separate ticket. When I notified them of this I was told this was a further error. The whole experience was very stressful. When I asked for some basic compensation for this inconvenience, I was refused.

We bought 2x Gold ticket to see SUM41 in Berlin 04.11.2024 - WE STILL DID NOT GET OUR MERCH despite plenty emails! On Eventim it looked like there was an extra area for Gold/Silver ticket holders - there was not! It was one reason why we bought the very expensive tickets (293 € each, ~ 80 € regular). Same was true for the concert on the 08.11.2024 in Leipzig. Luckily, we got the usual ticekts for this one. However, we got informed we were supposed to be there 1 hour prior to the official opening. We were, second in line. However, doors were opened 5-10 minutes prior to the official doors were opened. There was a hell of a mess at the entrance because the ticket holder names were 1) not sorted alphabetical, 2) the wrong names ! After multiple complaints that the doors are now already opened - they said 'just look at price on the tickets, if it is expensive enough let them trough'. It's now almost SEVEN MONTHS after the concert that we haven't received the merch! We first contacted via the contact formular we received with the tickets. After multiple emails and weeks they eventually sent the items. However, there was no information by the delivery company that the package had arrived nor where we could pick it up so it was at some point sent back. We asked to re-send it, offering to pay the extra shipment. Nothing happend since more than a month now, again. Don't consider buying extra services through please.co - you will just not receive them! 400 € lost ! We will consider legal actions.

Abysmal. Bought vip merchandise tickets to Alice cooper in Birmingham. Good seats at concert but never received the merchandise pack. Several emails where they tell me it’s shipping soon. Concert was 16 October and it’s now two months gone. Unacceptable