OsmoOsmo merges tactile exploration with innovative technology, actively engaging children in the learning process.
Osmo (playosmo.com) has 400 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Children's Entertainment · Palo Alto, California
Excellent
Children's Entertainment · CASTRO VALLEY, California
Excellent
Children's Entertainment · Alpine, California
Excellent
Children's Entertainment · San Jose, California
Excellent
Showing 185 reviews with 1 star · Clear filters
Charlene M.
HAVE NOT BEEN ABLE TO USE IT SO AS OF NOW, IT'S A WASTE OF MONEY
Response from OsmoNov 22, 2021
Oh no! We'd love to help you get your Osmo setup properly to start playing and having fun. Since we have no record of any messages from your email address, please do reach out to our support team for assistance at [email protected]. We'd love to help!
AK
I’d give this a better review if it would be possible to use the Osmo with our protective cases. Sorry they are simply too hard to take off and on to make the Osmo work, and I’m not willing to risk my children breaking their expensive electronics in order to use that. And as you’re marketing to parents, you should understand that. I was seriously disappointed when I googled and searched your Help section only to find there weren’t even any workarounds. You should be able to provide us with something that works with our bumper cases. The product would be fun and great if we could actually use it. Right now it’s a brick.
Response from OsmoNov 22, 2021
Did you know that Osmo sells custom-made iPad protective cases that work with the Osmo base & reflector? There are two sizes, depending on the iPad model you have. Please head over to our website or Amazon.com if you're interested.
Koko
worst customer service ever! I ordered Osmo Play on 16th of September. Today is the 29th of Oktober and Osmo still has not arrived. I sent an email, but no anser. Birthday of my daughter has gone. Will they send Osmo untill christmas? I don't know, they do not communicate - exept sending loads of Newsletters.
Response from OsmoNov 2, 2021
Hi Koko - We're so sorry to learn of your experience! Since we have no record of any emails or chats from you, would you kindly send an email to [email protected] so we can assist with your order? Many thanks!
Veronica S.
Not a big fan of having to purchase add ons. Haven’t used it more than twice in last 2 months.
Cynthia
Osmo was so useful for the first month until some updates rendered it useless. This has been a few years ago, so hopefully the design is much better now. Needless to say, we were beyond disappointed. ☹️
Michelle Z.
The app doesn’t work well with kindle fire. We are basically unable to use it because it never works.
Emma E.
The order hasn’t arrived and no one has responded to multiple emails and Facebook message asking for help with the issue. Wouldn’t recommend osmo to anyone for the lack of customer support.
Response from OsmoOct 20, 2021
Hi Emma, Sorry to learn that you haven't heard from the Osmo Support team. Messages are replied to within 1 hour of receipt, Monday thru Friday, so I'm not sure what happened. I searched our records for any communication from you either via email, chat, or Facebook and am not finding anything. Please reach out to [email protected] for assistance as we're eager to help!
RL
So disappointing. I read so many good reviews before I bought this. The shapes is good in theory but the environment interface is hard to manage and it doesn't always pick up what's been done accurately. There are better manual only games for this. The numbers game is OK. The spelling is awful. The selections are very random. Everything is in capitals, which is not helpful for emerging readers. And there is no phonic logic to how words ar chosen. Assuming this is American curriculum led because it makes no sense from an English curriculum. The movement game is really tricky. The drawing game is really hard. Biggest waste of money, made worse by the black friday offers a few weeks after I bought it. It has sat unsed in the drawer for over a year now. Disappointing as the concept is great.
Response from OsmoOct 21, 2021
Hi RL, Thank you for the valuable feedback. Regarding the Words game, did you know that you can change the mode from all caps to lower case? If you're having trouble with detection in the Shapes game or any others, our support team would love to help troubleshoot as there's likely a simple change that will resolve it. Please send an email to [email protected] for assistance.