NormaT
I returned an Osmo 2.0 TopDetect on…
I returned an Osmo 2.0 TopDetect on Aug. 6 because it did not perform as advertised (didn't detect known cameras or magnets, so I would not expect it to detect hidden ones either. I followed all of the steps outlined in Osmo's return policy. I carefully packaged it and returned it, complete and undamaged, and emailed the USPS tracking # to Osmo Customer Support on Aug. 6. The tracking # shows that it was delivered to the specified address at 3:26 pm on Aug. 8. The only responses to my several subsequent email inquiries have been "Once the return is complete and our warehouse confirms that the product is in resalable condition, we'll process your full refund". I don't understand why I have to wait any longer for a refund on an item that I returned because it did not perform as advertised. Does Osmo intend to resell that TopDetect 2.0 to someone else knowing that it does not perform as advertised? This poor quality product and ongoing delay does not speak well for Osmo, its products or its customer support. Based on what has happened so far, Osmo is not a company that I would recommend doing business with.



