PlayologyReviews of playologypets.com

I bought a $19.99 Playology bone for my 10 month old Golden Retriever yesterday. He had the end bitten off in less than 24 hours. Very disappointed.

We recently bought a couple toys for our 12 week old Goldendoodle. Unfortunately, she did not seem too interested in them. We were a bit bummed out as we had seen the toys promoted in a youtube channel we actively follow. Just for the sake of trying as we still had a bit of hope, we emailed Karen and she replied so promptly and coordinated things so that our puppy can have the chance to try new toys. Personally, I was not expecting such a great customer service. This really tells you they care about our loved pups and our experience as puppy parents!

I've purchased the wrong style of toy for my dog (she's a super-chewer and needs a level 5 toy and I purchased a level 3). I emailed their customer experience support, Karen, and she gladly helped me find a free replacement toy. She accidentally mailed me the wrong toy (mistakes happen) and my dog ended up LOVING it. I emailed her back to tell her (not at all expecting another replacement toy, just wanted to let her know just in case she switched an order by mistake), and she insisted on mailing me the toy on which we previous discussed, all without sending any toys back. She went beyond what she needed to do and was extremely helpful. She told me "Now she will have 2 new toys that she can play with!!". This is wonderful customer service. I will happily purchase more toys from them in the future.

I am very happy with my experience with Playology. I originally purchased the Dual Layer Bone for my pup and she didn't take interest in it unfortunately. Per the guarantee on the product packaging, I reached out to the company and they were able to send an alternate product, the dri-tech rope, which my pup absolutely loves! Karen in Customer Experience assisted me. She was fantastic to work with. She was positive, responsive and very helpful!

I'm giving this a 5 star for the company and Karen in Customer Service. We purchased the cheddar ball for our mixed rescue. She loved it so much she had a huge hole in it within 10 minutes. Karen replaced it with the large dual ring which is holding up but is not her favorite. Would be great to have a tough ball.

Purchased a Dual layer Bone. Medium, #4 Heavy Chewers. My 34 lb mutt LOVED the taste, but completely destroyed it in 2 days. It only lasted that long because I took it away from her on the first day when it was only partially destroyed! As expensive as it was, I would have expected more durability.

Quality products that they back. Had an "over-chewer" that went through a product way too fast, so they offered something different & tougher at no charge and free shipping! Can't ask for more. Generally very durable products.

The first one I bought was destroyed within a week, but after reaching out to the company they were happy to help me find the best toy for my dog and let me tell you, he LOVES this toy. It's his new favorite to chew, chase, and cuddle. Just make sure you get the right chew level and toy for your dog!