Backbone Labs, Inc.Reviews of playbackbone.com

I’ve had my Backbone one since it was released in 2020 and as of lately while trying to remote play on my PlayStation the screenshot button just kept taking pictures. I was basically ready to just say it was time to buy something else. Before that I decided to just contact support and tell them. I wasn’t expecting much since I was well out of my warranty. To my surprise I was met with the opportunity to send my backbone one back and get a refurbished one sent to me at no charge to me at all. They sent me the shipping label and I was able to just put it in an old box and send it out. This is the best I’ve seen any company treat longtime supporter and customer. Never leaving them and will recommend them to anyone looking for a controller for mobile devices.

Guys actually charged me, pieces of ass

Great experience they helped me out with my device

It's amazing ordered two

Always more than 1 support member helping you with your request or anything. Also, in my experience they were answering my emails very fast, which is good to not get frustrated.

Great Cust service

Thank you to your team for the guidance and solving the problem

Very helpful and friendly