Plastek CardsReviews of plastekcards.com

I appreciate getting our membership ID cards in a timely manner, but I do not like the fact that Plastek Cards expects payment upon ordering and will not release cards until payment is made. Is this how long standing customers are treated? They don't have a system in place to bill or invoice their loyal customers...this is the one thing that makes our organization feel like we should look for another supplier or consider no longer utilizing the cards. UPDATE 8/4/2014 My last review indicated that long standing customers should receive VIP treatment, particularly as it relates to billing. I must say that I was contacted by Plastek Cards regarding my review and once they understood what had occurred, they immediately corrected it. I was contacted and now feel that I am a VIP customer. We never had a problem with their service, the timeliness of receiving our membership ID cards from them, it was a minor billing issue and it has since been resolved. I am changing my rating and this is a 5 star company and I recommend them highly.

Very happy with the cards, service, and lead time. Card was delivered as promised.

We have been buying our cards from Plastek Cards for a few years now. Every time we hand one to a customer we always get a "Hey! Nice card". A little more costly than the standard run of the mill card but we think worth it. Ordering is easy, delivery time is reasonable and we have never had a bad order.

I found customer service to be just fair, having a bit of attitude and a less-than-helpful demeanor. I found the firm 10 day standard production time to be excessive. I will think twice before using Plastek Cards again.

The Plastek Card Team always delivers. Great Service & Products. They stand behind what they do and always provide amazing service & assistance.

I love the products that Plastek Cards put out. Very high quality and very easy to work with. I needed a certain size and thickness and they were able to give me exactly what I want. A++++

Plastek, From the beginning of the process you gave me individualized service. Sage was awesome, he helped me upload my artwork when I couldn't figure it out. He also followed up during the process, which made the cards turn out AMAZING!

To fellow buyers: Email support was readily available, as inquiries and orders were handled within a timely manner. As a caveat, I must add that their phone support is basically nonexistent. The automated answering service is a loop, as the extensions provided are invalid with the other options endlessly leading back to the start menu. Called at multiple points throughout the day, even leaving a message after business hours without a followup. Persisted despite this disappointment, eventually reaching support online. Looking back, I am very pleased with this decision because the product was well worth the reward. The order arrived within less than one week, courtesy of Fedex ground. The item was securely packaged, and of high quality. To the company: Please improve your phone service: it provides more frustration than gain when buyers cannot reach a representative. This may be accomplished by hiring more employees and updating your extensions. I understand that your sights may be set on reducing costs, but this should never be at the expense of your infrastructure. Emphasize this point strongly because I imagine that few customers would be so patient. With that being said, I look forward to doing business with Plastek again!