Plastek CardsReviews of plastekcards.com

I originally emailed to get an order started on 1/16. In the email, I included all of my project details and the timeline information for my order. I did get a response quickly from Lizette, but she continuously failed to answer all of my questions in order for me to get an order placed. There was always a response, but never one that didn't require me to again reiterate my needs for clarification. Ultimately, her lack of attention to detail and poor communication has forced me to take my business elsewhere.

I'm an implementation manager at Epos Now and we used to use Plastek as our provider for loyalty cards for our customers. Back in September we had a customer who ordered cards. They were, however, incorrectly printed, which was not the fault of Plastek, but we were okay'd to have them sent back and reprinted. The problem we have is that we still do not have the replacement cards months later, despite being approved by our main contact there to have them reprinted. Here I am passing this information on to my customer, telling them when they are expected to come in, and then when they don't come I'm the one who the customer chews out. We switched to a new card provider because of service like this, and maybe that's why we're having so many problems getting these cards reprinted. Either way, the service we've had with Plastek has been, and continues to be, terrible.

Customer service was well to begin with. However, once we were switched to another account manager, everything seemed to go downhill. Not sure what went wrong with the transition but it is almost impossible to order cards now from this company. We simply can't even guarantee a delivery time for our customers now because of this. My trust in the company is completely lost. The fact that I have to email the account manager now constantly and nothing being done is very concerning to me. Due to all of this happening now, my business will be looking around the market for more providers unless our constant problems are fixed.

We made order in March 2015 and completed in Nov.2015. The customer service of Plastek cards was so terrible.

Luckily, I placed a small order (10 cards) to ensure the quality before placing a larger order. The cards were delivered behind schedule after a 'clunky' and unclear ordering process. When they arrived, information on these cards was incorrect. I will not order from this vendor again.

First time I tried to order Adriana just stopped responding to my emails she said I never approved an extra charge. I did approve the charge and sent her a screen shot of my email proving that I did. The second time around Cindy never sent me an email to approve the proof until I asked for an invoice and she got really rude with me and with my purchasing department. Purchasing had to give payment info twice, because Plastek said they never received payment the first time and twice I was standing by purchasing listening to them give payment info. We finally got our cards and they looked great! So we decided to order a 1,000 more. Until purchasing came up to me and said they couldn't deal with Plastek anymore, because they were getting bounced around and needed artwork which I already gave when I asked for another quote for 1,000 (and I also have proof of that too). So, cards are great, but it's insane trying to order from Plastek.