Bill E.
Poor service
Order made 12/16/16 for delivery by Christmas. No show. Called, left message. No response. Called again, closed for Christmas till early January. Called again, after holiday, left message, no response. Called 4th time 1/16/17 got a real person for the first time. Said order was pending but she would ship today. Order received a week later. My first experience with this company. Really felt this outfit was a sham and would have lost my money. Regardless, didn't have what I needed for Christmas business.
Response from Plastek CardsJan 26, 2017
Hi Bill. Thank you for your feedback. Your experience was unacceptable, and we sincerely apologize to you. Unfortunately, the sales rep that handled your order is no longer with the company, making it a little bit more difficult to investigate what may have happened to delay your order. I can only say that what happened to you does not reflect our core values, and the reputation for exceptional service that we have built over the past eleven years. We will be refunding your order in full. While we know this does not rectify what occurred during a very busy time of year for both of our companies, we do hope that it in some way compensates you for the frustration you experienced.