Sarah M.
If I could give zero stars
If I could give zero stars, I would! I submitted documentation over two weeks three different times to prove that I’m a wellness center that’s been established since 2016, and got absolutely nowhere. The documents clearly showed what they were asking for, my EIN number and I even uploaded my sales tax license. No help whatsoever, rude customer service rep. I’ll be sticking with my other wholesalers. Complete waste of my time!
Response from Plant TherapyAug 8, 2025
Hi there! I am so sorry for the late reply on this platform! We were able to connect and discuss this issue shortly after you wrote in. We initially required an official IRS document showing your EIN in a specific format. We apologize for the confusion & back-and-forth on this matter, and I apologize for how frustrating your experience was! Your wholesale account is now approved, and you should be able to order with all the wholesale perks detailed on our website! Please feel free to reach out directly again if you encounter any more issues!




